Brigette Espalin
Gilbert,AZ
Summary
Results-driven professional with extensive dental insurance knowledge. Known for strong attention to detail and effective communication. Ready to leverage expertise to optimize financial counseling and enhance patient treatment coordination.
Overview
25
25
years of professional experience
Work History
Treatment Coordinator/Assistant Front Office Manager
Shine Dental Arts
Phoenix, AZ
10.2025 - Current
- General front office duties and systems (scheduling, patient intake, insurance verification, check-out, daily closing procedures, etc.)
- Coordinate patient appointments and treatment plans to enhance clinic efficiency.
- Assist in explaining treatment plans, treatment options to patients, promoting informed decision-making.
- Supported insurance verification processes, facilitating smoother billing operations.
- Review schedule and amount due from patients
- Responsible for setting up all insurance companies with EFT/Direct Deposit
- Credential/Recredential dental providers with insurance companies when necessary
- Post high-volume insurance and patient payments daily from EOBs, EFTs and credit cards
- Balance and reconcile daily payment batches against deposits with 100% accuracy
- Batch/send claims electronically and preauthorizations daily
- Send all required x-rays and supporting documentation necessary with claims and preauthorizations
- Bill medical insurance for dental procedures when necessary
- Appeal any denied claims
- Accounts Receivable/Insurance Accounts Receivable
- Call in prescriptions for patients
- Ensure patients are premedicated for dental procedures when necessary
Financial/Insurance Coordinator
Morales & Hangval, DDS
Fairfax, VA
09.2014 - 12.2025
- Obtained prior authorization and precertification for outpatient procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Process digital x-rays, narratives and all supporting documents as requested by insurance companies
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing
- Investigated and resolved denied claims and payment discrepancies with insurance companies
- Processed and applied high volume insurance payments and contractual adjustments from Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs)
- Prepare and present treatment proposals
- Discuss financial arrangements with patients to include 3rd party lenders when necessary
- Review daily schedule and enter amounts due from each patient
- Credential and recredential providers with insurance companies
Insurance Coordinator
Affiliated Dental Care
El Paso, TX
10.2001 - 04.2012
- Insurance Verification
- Sent claims daily with all supporting documentation
- Followed up on past due and pending claims that required additional information
- Reviewed treatment proposals with patients
- Discussed financial arrangements with patients
- Applied all patient and insurance payments
- Prepared and made bank deposit
- Generated and analyzed daily and monthly production and collection reports
- Scheduled patient appointments for production
- Knowledge of dental billing, dental procedures and dental terminology
Education
High School Diploma -
El Paso Community College
El Paso, TX06.1995
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Insurance verification
- Treatment Planning
- Patient care coordination
- Dental care
- Dental insurance expertise
- Patient outreach and Follow-up
- Verbal and written communication
- Fluent in Spanish
- Able to grasp new concepts quickly
- Highly dependable
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator/Assistant Front Office Manager
Shine Dental Arts
10.2025 - Current
Financial/Insurance Coordinator
Morales & Hangval, DDS
09.2014 - 12.2025
Insurance Coordinator
Affiliated Dental Care
10.2001 - 04.2012
High School Diploma -
El Paso Community College