Brilyant Karimova

Customer Representative

• Provided exceptional customer service by assisting passengers with reservations, ticketing, and inquiries.

• Handled customer complaints and resolved issues efficiently to ensure passenger satisfaction.

• Communicated with international customers, demonstrating strong problem-solving and interpersonal skills.

• Worked in a fast-paced environment, managing multiple tasks while maintaining a high level of professionalism.

• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Handled in-person, email and mailed correspondence.

• Created engaging content for digital platforms to boost brand awareness.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Exceeded goals for service time and quality measures.
• Produced content for websites and social media channels to enhance brand visibility.

• Inspected translations word-for-word for grammar and spelling faults.
• Attended regular training to remain knowledgeable on current best practices.
• Conducted in-depth research to meet specialist translation project requirements.
• Maintained focus under pressure to deliver accurate translation services.
• Monitored translation quality of contractors and external providers.
• Handled literary translations, preserving original tone and style.