Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Brisa Jimenez

San Tan Valley

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Patient Access Representative

Banner Ironwood Medical Center
San Tan Valley
10.2021 - 06.2023
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Greeted patients and visitors in a courteous and professional manner.
  • Answered phones promptly in a professional manner.
  • Created new patient accounts in EMR system as needed.
  • Scanned documents into electronic medical records system.
  • Verified insurance coverage for services provided by the facility.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Actively participated in team meetings and training sessions.
  • Ensured accuracy of all data entered into computer system.
  • Collected co-pays and other payments from patients at time of service.
  • Verified demographics and insurance information to register patients in computer system.

Front Desk Lead

Massage Luxe Spa
Chandler
01.2020 - 09.2021
  • Responded promptly to customer inquiries regarding products or services offered by the organization.
  • Managed front desk operations including phone calls, emails, and other correspondence.
  • Ensured all areas of the spa were properly cleaned before opening for the day.
  • Demonstrated excellent customer service skills when interacting with clients.
  • Maintained accurate records of customer visits and transactions utilizing computerized system.
  • Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
  • Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Kept reception area clean, organized, and stocked with necessary supplies.
  • Attended weekly meetings with spa management team to discuss upcoming events or promotions.
  • Tracked all purchases made by customers using POS systems in order to create detailed reports for accounting purposes.
  • Developed relationships with clients to ensure repeat business by providing excellent customer service.
  • Greeted customers and answered inquiries in a friendly and helpful manner.
  • Provided clients with information on spa services, packages, and promotions.
  • Checked guests in quickly and introduced customers to professionals.

Shift Manager

Cafe Rio
Queen Creek
06.2017 - 08.2020
  • Resolved conflicts between employees or customers in a professional manner.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Responded quickly and effectively to emergency situations as they arose.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Maintained cleanliness and organization of work area.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Ensured compliance with food safety regulations and quality standards.
  • Trained new employees on company policies, procedures, and job responsibilities.

Education

High School Diploma -

San Tan Foothills High School
Queen Creek, AZ
05-2019

Skills

  • Patient registration
  • Insurance verification
  • Data entry accuracy
  • HIPAA compliance
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Time management
  • Appointment scheduling
  • Payment collection
  • Attention to detail
  • Effective communication
  • Policy understanding
  • Insurance company billing
  • Payment processing
  • Registration and admissions
  • [Language] fluency
  • Intake assessment
  • Information collection
  • Patient check-in
  • Multitasking and organization
  • Money handling
  • Relationship building
  • Customer follow-up
  • Inventory management
  • Greeting and seating clients
  • Scheduling appointments
  • Front desk operations
  • Multi-line telephone operation
  • Office administration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Patient Access Representative

Banner Ironwood Medical Center
10.2021 - 06.2023

Front Desk Lead

Massage Luxe Spa
01.2020 - 09.2021

Shift Manager

Cafe Rio
06.2017 - 08.2020

High School Diploma -

San Tan Foothills High School

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Brisa Jimenez