Britney Arrington
Fountain Hills
Summary
Support professional with proven track record in team collaboration and achieving results. Skilled in conflict resolution, customer service, and process improvement. Reliable and adaptable, consistently meeting evolving business needs while maintaining high standards. Strong communicator with leadership abilities, ready to drive success in dynamic environment.
Overview
11
11
years of professional experience
Work History
Client Services & Support Manager
REVSOLVE, INC/USCB America
09.2017 - 07.2021
- On-board new clients while maintaining professional relationships with existing clients
- Streamline specific programming requirements through Information Technology to guarantee each client’s needs are met while ensuring Federal Laws and State Statutes are abided by
- Communicate with multiple vendors (RevSpring, Transunion, Experian, Accurint, CDS/CollectOne) for any special requirements as indicated by our clients
- Create and oversee automation of internal processes to alleviate manual intervention throughout the department; resulting in increased productivity throughout the entire Client Service’s Division
- Created and manage processes within New Business to mitigate duplication of accounts and ensures accuracy of information loaded
- Pro-actively address escalated issues that may be problematic for client(s)
- Responsible for recruitment, retention, and payroll of the entire department
Client Services Specialist Lead/Supervisor
REVSOLVE, INC/USCB America
02.2016 - 09.2017
- Reconciled erroneous account balances between file transfers between RevSolve and our clients
- Verified, validated, and removed disputed balances from patients credit report(s) in accordance with FDCPA, FCRA, and UDAP
- Provided over 100 clients with updated insurance information for billing UB04 & HCFA 1500 billing on a weekly basis
- Acted as the liaison between RevSolve’s Collection/EBO Call Center(s) & our client’s
Administrative Assistant
REVSOLVE, INC/USCB America
08.2011 - 02.2012
- Checked eligibility through various websites for AHCCCS patient’s to forward to Client Services for billing
- Verified account and desk statuses for proper calling strategies for the Bad Debt call center to comply with TCPA Laws
- Sorted and distributed correspondence to the proper departments
- Responsible for Petty Cash and validated all credit card transactions
Administrative Assistant
Funds Transfer Alliance
06.2010 - 08.2011
- Responsible for sending merchandise to customers
- Performed miscellaneous administrative duties as needed
Education
High School Diploma -
Payson High School
Payson, AZ05-2008
Cosmetology License -
Kohler Academy
Scottsdale, AZ05-2010
Skills
- Proactive team leader
- Proficient in healthcare administrative operations for eight years
- Three years of supervisory experience
- EHR data analysis
- Extensive experience with various EHR systems
Timeline
Client Services & Support Manager
REVSOLVE, INC/USCB America
09.2017 - 07.2021
Client Services Specialist Lead/Supervisor
REVSOLVE, INC/USCB America
02.2016 - 09.2017
Administrative Assistant
REVSOLVE, INC/USCB America
08.2011 - 02.2012
Administrative Assistant
Funds Transfer Alliance
06.2010 - 08.2011
High School Diploma -
Payson High School
Cosmetology License -
Kohler Academy
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