Britney Coleman
Mesa
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
11
11
years of professional experience
Work History
Restaurant Leader
Raising Cane's
06.2022 - Current
- Increased repeat business with exceptional guest service and personalized attention to diners'' needs.
- Ensured compliance with health, safety, and sanitation regulations to maintain high standards of cleanliness in the establishment.
- Cultivated a positive work environment by promoting open communication and fostering teamwork among staff members.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Restaurant Leader
Raising Cane's
07.2020 - 06.2022
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
General Manager
Pei Wei Asian Kitchen
08.2016 - 07.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Kitchen Manager
Pei Wei Asian Kitchen
05.2013 - 08.2016
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
Southfield High School
Southfield, MI06.2010
Skills
- Operations Management
- Teamwork and Collaboration
- Problem-Solving
- Passion for customer satisfaction
Timeline
Restaurant Leader
Raising Cane's
06.2022 - Current
Assistant Restaurant Leader
Raising Cane's
07.2020 - 06.2022
General Manager
Pei Wei Asian Kitchen
08.2016 - 07.2020
Kitchen Manager
Pei Wei Asian Kitchen
05.2013 - 08.2016
High School Diploma -
Southfield High School
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