Britney Johnson
Surprise
Summary
Business & Compliance Coordinator at Sunshine Residential Group Homes Inc. with expertise in regulatory compliance and project management. Demonstrated ability to enhance operational efficiency while ensuring compliance with state licensing standards. Proficient in data analysis and effective communication across departments, leading to successful outcomes in complex environments.
Overview
7
7
years of professional experience
Work History
Business & Compliance Coordinator
Sunshine Residential Group Homes Inc.
10.2024 - Current
- Oversees daily administrative and compliance-related tasks across multiple departments.
- Ensures that all business services and compliance requirements are met in line with state licensing and contractual obligations.
- Maintains strong communication with all levels of the organization.
- Inspect houses for safety and cleanliness, in accordance with agency standards.
- Participated in the implementation of new systems, tools, or applications designed for monitoring compliance activities.
- Developed and implemented recruiting strategies to attract qualified candidates.
Service Coordinator
Far Northern Regional Center
04.2024 - 10.2024
- Provided case management services to an assigned group of persons with developmental disabilities.
- Developed and monitored Individual Program Plans.
- Coordinated services with other agencies and service providers.
- Conducted home visits with clients, families, or other care providers.
- Maintained case records and consulted with clinical and other professional staff.
- Updated internal systems with information related to new or revised services.
Studio Manager/ Sales Associate
Orangetheory Fitness
01.2023 - 01.2024
- Responsible for overseeing the hiring, onboarding, and scheduling process of new hires.
- Oversaw delinquent account procedures, customer care calls, change requests, telephone inquiries, and document scanning.
- Provided and maintained the highest level of customer service across all team and member interactions.
- Adapted to product needs and helped in other areas, as needed.
- Understood the billing process workflow, and identified and reviewed budget and membership issues.
- Managed sales teams and forecasted sales.
Assistant Deputy State Fire Marshal - NFIRS Coordinator/ Office Assistant 3
Washington State Patrol
05.2023 - 09.2023
- Provided technical expertise and guidance to other agencies and organizations, local jurisdictions, industry, and the public concerning the enforcement of, and compliance with, applicable RCWs and WACs, state and national codes and standards, and SFMO licensing and certification processes and procedures.
- Maintained program-specific fire incident data tracking systems.
- Performed research and statistical analysis through the Data Warehouse.
- Provided reports and presentations of Section and/or Bureau-level results and performance.
- Assisted in the development and presentation of fire and life safety prevention programs to reduce fires within the state.
- Scheduled, coordinated, and provided professional-level work supporting conferences, training, and the development of program materials.
Server/ Bartender
Great Eagle Bar and Grill
12.2021 - 12.2022
- Responsible for set-up, mixing drinks, taking customers' food orders, serving food, and cleaning up the bar area.
- Provided the highest quality of service possible to guests in an efficient, and courteous manner.
Strength and Conditioning Graduate Assistant/ Adjunct Professor
Ottawa University
08.2021 - 12.2022
- I implemented and wrote the strength and conditioning programs that the Director of Sports Performance assigned.
- Assisted with practices, trained the athletes, and assisted with scheduling teams in practice and training facilities.
- Created comprehensive lesson plans, assignments, and opportunities for the practical use of education.
- Delivered lectures and facilitated discussions in a class of fifty-plus.
- Assigned and graded weekly assignments, projects, mid-term examinations, and final exams.
Front Desk General /Dock Master
Sacramento State Aquatic Center
04.2021 - 08.2021
- Provided appropriate assistance to customers, vendors, officials, and staff.
- Opened and closed the facility.
- Handled daily outdoor customer operations of the Aquatic Center.
Food Service Worker
Durango Bagel
03.2019 - 05.2020
- Promoted customer satisfaction by preparing food according to standard recipes, with modifications based on individual customer requirements.
- Processed monetary transactions and delivered quality service by creating a warm, welcoming environment.
Front Desk Receptionist
Gold River Racquet Club
01.2018 - 07.2018
- Front desk receptionist who can provide efficient, organized, and friendly secretarial support.
- Skilled at handling phone duties, company correspondence, and appointment scheduling.
- Specialized in creating a friendly receptionist office environment.
Education
Masters of Business Administration - Leadership Development
Ottawa University
Surprise, AZ04.2023
Bachelor of Arts - Sociology and Human Services
Fort Lewis College
Durango, CO04.2020
Associate of Arts - Behavioral and Social Sciences
Folsom Lake College
Folsom, CA05.2018
Skills
- Regulatory compliance
- Data analysis
- Conducting audits
- Technical documentation
- Project management
- Program coordination
- Case management
- Problem solving
Awards And Acknowledgements
- National Scholar Player of the Year 2017-2018
- First Team Scholar All-American 2017-2018
- Falcon Player of the Year 2018
- Dean's List 2016-2020
- RMAC All Academic 2018-2020
Timeline
Business & Compliance Coordinator
Sunshine Residential Group Homes Inc.
10.2024 - Current
Service Coordinator
Far Northern Regional Center
04.2024 - 10.2024
Assistant Deputy State Fire Marshal - NFIRS Coordinator/ Office Assistant 3
Washington State Patrol
05.2023 - 09.2023
Studio Manager/ Sales Associate
Orangetheory Fitness
01.2023 - 01.2024
Server/ Bartender
Great Eagle Bar and Grill
12.2021 - 12.2022
Strength and Conditioning Graduate Assistant/ Adjunct Professor
Ottawa University
08.2021 - 12.2022
Front Desk General /Dock Master
Sacramento State Aquatic Center
04.2021 - 08.2021
Food Service Worker
Durango Bagel
03.2019 - 05.2020
Front Desk Receptionist
Gold River Racquet Club
01.2018 - 07.2018
Masters of Business Administration - Leadership Development
Ottawa University
Bachelor of Arts - Sociology and Human Services
Fort Lewis College
Associate of Arts - Behavioral and Social Sciences
Folsom Lake College
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