Britny Vandervort
Peoria
Summary
Adept in evaluating processes for quality assurance and enhancing service delivery. Skilled in time management, multitasking, and effective communication, ensuring accurate reporting and improved customer satisfaction in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Quality Assurance
Sage Advantage
Peoria
03.2025 - Current
- Conducted regular quality assurance checks on customer service agents while working remotelyly.
- Reported discrepancies found during inspections to Quality Assurance Manager.
- Evaluated existing processes for efficiency, accuracy, and quality assurance.
- Executed daily operational tasks with precision and care.
- Maintained updated knowledge through continuing education and advanced training.
SERVER AMBASSADOR, HOSTESS AMBASSADOR, SERVER ASSISTANT
Grimaldi's Corporation
Peoria
03.2011 - 11.2025
- Coordinated customer traffic flow and managed cash register operations to ensure efficient service
- Maintained cleanliness of table linens, settings, glassware, windowsills, floors, storage areas, and service refrigerators to uphold high standards of hygiene
- Completed mandatory training sessions to strengthen service skills and improve guest experiences
- Trained new employees
- Conduct inventory on supplies
Service Expert Specialist II
Modivcare Transportation
Phoenix
10.2021 - 01.2025
- Reviewed members' needs, complaints, and grievances, investigated issues, and offered remote solutions and alternatives.
- Conducted outbound calls to members, transportation providers, and facilities to verify information.
- Drafted detailed investigation reports and submitted closed reports to Health Plans.
- Review emails to input grievances from Health Plans to be investigated before deadlines
- Ensured compliance with policies and procedures to maintain quality and service standards
Customer Service Representative I
Motor Vehicle Department
Glendale
08.2021 - 10.2021
- Interacted with public to assist in vehicle-related transactions, including registration renewals, title transfers, license plate replacements, and driver's license applications, while providing regulatory information, collecting fees, and resolving inquiries, ensuring adherence to state DMV policies and maintaining high customer service standards.
- Provided assistance to customers with their inquiries with vehicle registration and title transfer inquiries.
- Provided guidance on licensing requirements and processes for applicants.
- Processed payments for vehicle services and fines efficiently.
Education
Medical Billing And Coding
DeVry University
07-2026
Skills
- Quality control
- Data entry and analysis
- Process documentation
- Attention to detail
- Analytical problem solving
- Time management
- Multitasking delivery
- Adaptability to change
- Feedback management
Timeline
Quality Assurance
Sage Advantage
03.2025 - Current
Service Expert Specialist II
Modivcare Transportation
10.2021 - 01.2025
Customer Service Representative I
Motor Vehicle Department
08.2021 - 10.2021
SERVER AMBASSADOR, HOSTESS AMBASSADOR, SERVER ASSISTANT
Grimaldi's Corporation
03.2011 - 11.2025
Medical Billing And Coding
DeVry University