BRITTANI EANES
Phoenix
Summary
Residential Property Manager with over 10 years of comprehensive experience in property management, adept at developing effective marketing and advertising strategies to attract new tenants and retain existing ones. Skilled in vendor and conflict management, maintenance scheduling, and ensuring compliance with fair housing mandates. Demonstrates a strong ability to manage multi-family properties efficiently, with a keen eye for detail in documentation and property inspections.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Cornerstone Residential Management
06.2024 - Current
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept accurate records of all resident and tenant correspondence.
- Kept properties in compliance with local, state, and federal regulations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Collected and maintained careful records of rental payments and payment dates.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Residential Property Manager
Biltmore Properties Inc.
04.2018 - 06.2024
- Developed and implemented residential property management strategies to maximize rental income
- Conduct regular inspections of properties to ensure compliance with local laws and regulations
- Created detailed reports for landlords on the condition of their properties
- Review tenant applications and screened potential tenants for credit, background, and employment history
- Inspect vacant units prior to leasing out to make sure they meet safety standards
- Reviewed upcoming lease expirations and followed up with tenants on renewals
- Monitored work orders for maintenance needs and followed up to verify completion
- Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions
- Advised landlords on marketing strategies to attract new tenants quickly
- Manage the eviction process, when necessary, in accordance with applicable laws
- Respond promptly to repair request from tenants in a professional manner
- Exercised direct supervision over property staff
- Collect monthly assessments, rental fees, deposits and payments
- Prepare detailed budgets and financial reports for properties
Business Administration Assistant
Land and Company
08.2016 - 05.2017
- Conducted periodic inspections of properties to ensure compliance with safety regulations
- Assisted with the creation of invoices, contracts, and other documents related to business operations
- Created presentations using Microsoft office suites programs such as Word, Excel, and PowerPoint
- Handled incoming calls and directed callers to appropriate departments or employee
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Composed correspondence, reports and meeting notes
- Prepared and prioritized calendar and correspondence
- Organized both physical and digital files and updated reports to coordinate project materials
Personal Assistant
Lamb of God Church
12.2014 - 12.2016
- Managed daily operations and administrative tasks for a busy church
- Coordinated and streamlined church events, improving efficiency by 20%
- Demonstrated strong interpersonal skills in liaising with church members
- Solved complex scheduling conflicts, ensuring smooth church operations
- Contributed to a 15% increase in church attendance through effective communication strategies
Personal Assistant to Owner
CJ Beauty Supply Store
10.2011 - 08.2014
- Spearheaded daily operations and administrative duties for the business owner
- Introduced a cutting-edge inventory management system, streamlining operations
- Boosted store profitability through strategic product positioning
- Resolved customer complaints, enhancing satisfaction by 30%
- Eager to apply quick learning and adaptability skills in a dynamic team setting
Education
Associate of Science - Psychology
Grand Rapids Community College
08.2014
Skills
- Vendor Management
- Property Management
- Staff Management
- Maintenance Scheduling
- Tenant Relations
- Compliance Monitoring
- Business Administration
- Fair Housing Mandates
- Multi-Family Property Management
- Knowledge of Leasing and Marketing
- Conditions
- Lease Renewals
- Tenant and Eviction Laws
- Marketing and Advertising
- Computer Skills
- Microsoft Office
- Conflict Management
- Documentation
- Payment Processing
- Office administration
- Scheduling appointments
- Document preparation
Timeline
Assistant Property Manager
Cornerstone Residential Management
06.2024 - Current
Residential Property Manager
Biltmore Properties Inc.
04.2018 - 06.2024
Business Administration Assistant
Land and Company
08.2016 - 05.2017
Personal Assistant
Lamb of God Church
12.2014 - 12.2016
Personal Assistant to Owner
CJ Beauty Supply Store
10.2011 - 08.2014
Associate of Science - Psychology
Grand Rapids Community College
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