Brittany Briner
Vail
Summary
Dependable professional with proven success in optimizing processes and workflows. Expertise in project management and data analysis enhances operational efficiency. Strong communication and problem-solving skills drive team success and achieve organizational goals. Highly motivated with a strong work ethic and adaptability to new challenges.
Overview
18
18
years of professional experience
Work History
Absence Onboarding Consultant
Standard Insurance Company
Remote
05.2017 - Current
- Analyzed client needs to create tailored consulting strategies for effective solutions.
- Developed comprehensive reports summarizing findings and actionable recommendations.
- Collaborated with cross-functional teams to implement strategic initiatives successfully.
- Reviewed policies and procedures, suggesting improvements based on industry best practices.
- Monitored operations and analyzed records to assess company performance metrics.
- Maintained positive relationships with staff and management to foster collaboration.
- Utilized document management system to organize files for easy access and updates.
Operations Specialist, AMSC
Standard Insurance Company
Hillsboro
11.2013 - 05.2017
- Conducted daily monitoring and management of team workflow to ensure efficiency.
- Reviewed claims daily for quality assurance and compliance standards.
- Audited individual claims and leave requests to maintain accuracy.
- Acted as primary respondent and liaison for client escalations and requests.
- Documented group policy amendments and system updates for accurate records.
- Trained and mentored new employees, facilitating smooth onboarding processes.
- Coordinated with team leads on initiatives and project management tasks.
- Served as team lead during manager's absence to uphold operational continuity.
Disability Benefits Analyst, CTA
Standard Insurance Company
Hillsboro
03.2012 - 11.2013
Associate Disability Benefits Analyst, CTA
Standard Insurance Company
Hillsboro
06.2009 - 03.2012
Disability Benefits Processor, National Accounts
Standard Insurance Company
Portland
08.2007 - 06.2009
Customer Service Counselor
Geico Insurance Company
Tucson
04.2007 - 08.2007
Education
Bachelor of Fine Arts Degree -
University of Arizona
Tucson, AZ05.2006
Skills
- Quality assurance and compliance
- Data analysis and project management
- Team collaboration and training
- Customer service and support
- Workflow optimization and improvement
- Problem solving and critical thinking
- Documentation management and reporting
- Communication skills and listening
- Time management and prioritization
- Attention to detail and efficiency
- Leadership experience and goal setting
- Cross-functional communication and management
- Operations coordination and scheduling
Timeline
Absence Onboarding Consultant
Standard Insurance Company
05.2017 - Current
Operations Specialist, AMSC
Standard Insurance Company
11.2013 - 05.2017
Disability Benefits Analyst, CTA
Standard Insurance Company
03.2012 - 11.2013
Associate Disability Benefits Analyst, CTA
Standard Insurance Company
06.2009 - 03.2012
Disability Benefits Processor, National Accounts
Standard Insurance Company
08.2007 - 06.2009
Customer Service Counselor
Geico Insurance Company
04.2007 - 08.2007
Bachelor of Fine Arts Degree -
University of Arizona
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