Brittany Carano
Queen Creek
Summary
Seasoned Hospice Liaison with exceptional ability to build positive rapport, inspire trust and educate external sources. Devoted to improving business operations and client satisfaction with respect to service quality. Highly Goal Oriented and strive to push myself to the next best position.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hospice Liaison
Suncrest Hospice & Palliative Care
01.2019 - Current
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Developed presentations and media to promote community resources and Hospice services at seminars and other local events.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Targeted specific community groups with wellness and disease management information.
- Managed 50+ accounts in the East Valley
- Helped vulnerable individuals navigate complex healthcare system.
- Increased customer satisfaction by resolving clinical and communication issues.
Hospice Liaison
Noble Hospice
06.2020 - 05.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal hospice needs.
- Contacted potential accounts to capitalize on service opportunities.
- Cultivated and strengthened account relationships to achieve and exceed company goals each month.
- Boosted customer experiences by delivering superior customer service, issue resolution, and community appreciation.
- Educated and Supported families during the time of transition onto hospice and palliative care service.
- Successfully budgeted accordingly for $1,500 monthly allowance.
- Implemented innovative ways to continue business development during challenging months.
- Completed in-service training on hospice 101 and the dying process.
- Managing 56+ accounts in the East Valley
Community Liaison
Sacred Heart Home Healthcare
08.2017 - 01.2019
- Managed and maintained a balanced budget
- Communicated with individuals of all ethnic and cultural backgrounds on a daily basis
- Communicated weekly with corporate team for support and strategic planning for potential accounts.
- Communicated effectively with other care providers (physicians, social services, case managers, discharge planners) to provide for continuity of patient care.
- Demonstrated clear written and oral communications skills when working with health care professionals, patients and families
- Educated Patients and Families about home health services
- Resource for patients for all mobile healthcare needs
- Scheduled weekly meetings with existing accounts as well as new accounts
- Maintained regular contact with patients , including visiting patients homes.
Referral Specialist
Arizona Community Physicians Orange Grove Family Practice
01.2017 - 08.2017
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts accurately and neatly for the clinic.
- Determined prior authorizations for medication and outpatient procedures.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Researched questions and concerns from providers and provided detailed responses.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Maintained strict patient and physician confidentiality.
- Precisely evaluated and verified benefits and eligibility.
- Responded to correspondence from insurance companies.
Medical Records Specialist
Arizona Community Physicians Orange Grove Family Practice
03.2016 - 01.2017
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Conference Concierge
Ritz-Carlton Dove Mountain
09.2014 - 03.2016
- Main point of contact for Meeting Planners throughout their program
- Managed wide variety of customer service and administrative tasks to resolve customer requests quickly and effectively
- Delegated requests to the correct department.
- Worked with multiple department in executing flawless programs.
- Trained in Word/Excel/PowerPoint/Publisher/Outlook
- Designed and Executed Menus and Signage needs for Programs.
- Organized and attended meetings, including collecting all documents and reports ahead of time.
- Coordinated all Shipping Needs.
- Maintained Cleanliness and production of business center
In Room Dining
The Ritz-Carlton Dove Mountain
09.2013 - 09.2014
- Answered department telephone calls
- Responded to guest inquiries regarding menu items with skillful knowledge of each item that we provided.
- Managed guests check and posted charges for Food, Liquor, Beverages, Miscellaneous to correct room.
- Maintained inventory control
- Reported any unsafe conditions to Manager
Housekeeping
The Ritz-Carlton Dove Mountain
01.2013 - 09.2013
- Established and maintained clean and comfortable "home" environments
- Reported any damage, maintenance problems, safety issues, and potential hazards to management.
- Assisted manager in achieving deadlines, inventory management, and ensuring top quality service
- Assisted customers by providing detailed information about any inquires that they may have had.
Customer Service Representative
Arbys
07.2011 - 10.2012
- Handled Cash and Credit Card transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team during each shift.
Receptionist
Arizona Automotive Repair Consultants
02.2011 - 06.2011
- Answered a high-volume of calls
- Processed payments for customers
- Set appointments for services
- Completed Invoices
- Ordered Supplies and Parts
- Drove Customers to and from appointments as needed
- Created Flyers and Marketing Tools for company
Customer Service Representative
Wendys
10.2008 - 01.2010
- Opened and Closed Store
- Helped in manager roles
- Operated the drive-through window and sales register quickly and efficiently.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Took inventory of all items
Education
General Education Diploma (GED) -
Pima Community College
Tucson, AZ03.2014
Skills
- Proficient with Computers and Updated MS Software
- Resourceful and reliable worker
- Organized and Detailed Oriented
- Adaptability and responsiveness
- Office support (phones, faxing, filing)
- Account development
- Interpersonal communication skills
- Budgeting
Certification
High Performance Sales Academy for Home Care Sales -10/2017
Timeline
Hospice Liaison
Noble Hospice
06.2020 - 05.2021
Hospice Liaison
Suncrest Hospice & Palliative Care
01.2019 - Current
Community Liaison
Sacred Heart Home Healthcare
08.2017 - 01.2019
Referral Specialist
Arizona Community Physicians Orange Grove Family Practice
01.2017 - 08.2017
Medical Records Specialist
Arizona Community Physicians Orange Grove Family Practice
03.2016 - 01.2017
Conference Concierge
Ritz-Carlton Dove Mountain
09.2014 - 03.2016
In Room Dining
The Ritz-Carlton Dove Mountain
09.2013 - 09.2014
Housekeeping
The Ritz-Carlton Dove Mountain
01.2013 - 09.2013
Customer Service Representative
Arbys
07.2011 - 10.2012
Receptionist
Arizona Automotive Repair Consultants
02.2011 - 06.2011
Customer Service Representative
Wendys
10.2008 - 01.2010
General Education Diploma (GED) -
Pima Community College
High Performance Sales Academy for Home Care Sales -10/2017
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