Brittany Dominguez
Phoenix
Summary
Dedicated customer service representative with proven skills in active listening, critical thinking, and bilingual communication. Known for efficiently resolving customer inquiries and training new team members to enhance team performance.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Representative
Gg&d Motor Vehicle Services
Phoenix, AZ
09.2024 - 10.2025
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up to date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Bakkt
Scottsdale, AZ
11.2021 - 07.2024
- Handled escalated issues with professionalism, achieving favorable resolutions for clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed feedback mechanisms to identify areas for service improvement and implementation strategies.
- Streamlined communication processes between departments to improve workflow efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Customer Service Representative
Speedy Cash Loans
Phoenix, AZ
11.2019 - 10.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Provided comprehensive product information to customers, enhancing understanding and engagement.
- Processed loan applications accurately, adhering to company protocols.
- Assisted in training new representatives on operational procedures and system navigation.
- Managed customer accounts, maintaining accurate records and data integrity.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
In-N-Out Burger
Phoenix, AZ
03.2019 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Assisted in training new team members on cashier procedures and best practices.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Western School of Science And Technology
Phoenix, AZ05.2019
Skills
- Customer service
- Call center experience
- Data entry
- Data management
- Microsoft Outlook
- Conflict resolution
- Documentation
- Critical thinking
- Active listening
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Gg&d Motor Vehicle Services
09.2024 - 10.2025
Customer Service Representative
Bakkt
11.2021 - 07.2024
Customer Service Representative
Speedy Cash Loans
11.2019 - 10.2021
Cashier
In-N-Out Burger
03.2019 - 12.2019
High School Diploma -
Western School of Science And Technology