BRITTANY HARRIGAN
Phoenix,AZ
Summary
Business-conscious Restaurant Manager bringing over 20 years of experience in Hospitality industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lounges Manager
Westin Kierland Resort & Spa
Scottsdale, AZ
05.2024 - Current
- Streamlined operations for improved efficiency through staff training and process improvements.
- Led a team of bartenders, servers, and support staff to achieve consistently high levels of customer service.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Oversaw maintenance of the physical space, ensuring all equipment was functioning properly and any repairs or upgrades were completed in a timely manner.
- Fostered a positive working environment that encouraged open communication between employees at all levels of management.
Food and Beverage Assistant Manager
Westin Kierland Resort and Spa
Scottsdale, US
03.2023 - 05.2024
- Led and managed a team of 30 food and beverage staff to ensure efficient service delivery
- Monitored daily operations to ensure quality control standards were met
- Resolved customer complaints promptly and professionally
- Organized events such as tastings or special dinners for customers
- Evaluated efficiency of food and beverage serving practices and created new systems when necessary
- Provided assistance to employees during busy hours to deliver quality service to customers
- Developed and maintained an efficient inventory system for food, beverage, and supplies
- Monitored employee and patron activities to enforce liquor regulations
Food and Beverage Assistant Manager
JW Marriott Tucson Starr Pass Resort & Spa
Tucson, US
01.2022 - 03.2023
- Drafted reports on employee productivity levels as well as areas needing improvement
- Assisted in the recruitment process by screening resumes of potential candidates
- Managed payroll for around 55 employees processing including time tracking systems for accurate paychecks calculation
- Monitored daily operations to ensure quality control standards were met
- Coordinated with vendors regarding orders of food items, beverages, supplies
- Created weekly schedules for all staff members according to business needs
- Analyzed financial data to identify trends in sales performance and profitability
General Manager
L Station Café and Bar
Tucson, US
01.2021 - 01.2022
- Built and maintained relationships with vendors and suppliers
- Provided coaching and mentoring support for employees at all levels of the organization
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Executed sales and operational activities, producing results that met or exceeded business plan
- Conducted market research to identify trends, opportunities and threats in the industry
- Managed staff recruitment, training, scheduling, payroll, performance reviews and disciplinary actions
- Provided leadership in developing a positive team environment that encourages creativity, productivity and morale
- Oversaw daily operations of the restaurant including menu planning, inventory control and cost containment initiatives
- Implemented new technologies such as POS systems to streamline processes and reduce costs
Restaurant Manager
Morongo Casino Resort Mozen restaurant
Cabazon, CA
02.2017 - 01.2020
- Cultivated positive relationships with customers through excellent hospitality services
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Provided leadership by setting clear expectations for team members
- Monitored cash handling procedures to accurately charge customers
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
Skills
- Staff training and development
- Performance improvements
- Complex Problem-Solving
- Top talent recruiting, hiring and retention
- Customer relationship management
- P&L Responsibility
- Guest relations
Certification
- Serve Safe, 12/01/28
- Food Handlers Card
Associate Advocate 2024
I began 2024 winning the Associate Advocate of the Quarter. I took my team to the next leval I had received one of the highest score for our associate engagement survey's at 98% from my department. I started managing this team in 2023 was able to implement the right policy changes and add structure and High expectations on the team, they responded very well. I Built an amazing team that till this day is very successful! I'm very proud of that department and what I was able to accomplish in 1 short year !
Timeline
Lounges Manager
Westin Kierland Resort & Spa
05.2024 - Current
Food and Beverage Assistant Manager
Westin Kierland Resort and Spa
03.2023 - 05.2024
Food and Beverage Assistant Manager
JW Marriott Tucson Starr Pass Resort & Spa
01.2022 - 03.2023
General Manager
L Station Café and Bar
01.2021 - 01.2022
Restaurant Manager
Morongo Casino Resort Mozen restaurant
02.2017 - 01.2020
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