Brittany Hart
Phoenix
Summary
Dynamic leader with expertise in training program development, performance coaching, and curriculum design. Proven ability to enhance onboarding experiences and elevate team performance through effective coaching and feedback.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leadership and Development Trainer
Health Plan One
Trumbull, CT
06.2022 - Current
- Co-designed and implemented the Elite Coaching Program (ECP), a structured leadership development initiative focused on coaching effectiveness, leadership behaviors, and performance improvement
- Developed curriculum, facilitator guides, and evaluation tools used to train and certify 100+ supervisors and managers
- Facilitated instructor-led and virtual leadership development programs focused on coaching frameworks, skill transfer, and performance management
- Evaluated supervisor and manager coaching sessions using structured scorecards and 85% certification benchmarks
- Partnered with operational leadership to identify skill gaps and implement targeted leadership development initiatives
- Facilitated leadership workshops and coaching labs designed to strengthen supervisors’ ability to develop high-performing teams
- Analyzed training outcomes and participant feedback to continuously improve leadership development programs
- Provided individual coaching and developmental feedback to supervisors and trainers to improve coaching effectiveness
Seasonal Training Supervisor
Health Plan One
Trumbull, CT
10.2025 - Current
- Supervised and coached a team of trainers delivering seasonal onboarding programs for Medicare sales teams
- Ensured consistent facilitation standards and training quality across multiple classes
- Provided coaching and feedback to trainers to improve engagement, delivery, and knowledge transfer
- Coordinated schedules, logistics, and operational needs to support successful onboarding programs
Seasonal Supervisor- Aetna IFP
Health Plan One
Trumbull, CT
09.2023 - 03.2024
- Supervised sales agents during peak Individual and Family Plan enrollment season
- Delivered performance coaching and sales skill development to improve production and compliance
- Monitored team performance metrics and provided targeted behavioral coaching
- Facilitated team meetings to address operational challenges and support performance improvement
Seasonal Trainer
Health Plan One
Trumbull, CT
06.2021 - 09.2021
- Designed and implemented training programs for new employees, enhancing onboarding experience and knowledge retention.
- Evaluated training effectiveness through feedback surveys, ensuring continuous improvement in instructional materials and delivery methods.
- Facilitated workshops on compliance and industry regulations, promoting adherence to quality standards across departments.
- Developed and maintained comprehensive training documentation, streamlining access to resources for staff development.
Licensed Health Insurance Agent
Health Plan One
Trumbull, CT
06.2020 - 06.2021
- Sold Medicare Advantage, Supplement, and Prescription Drug plans, and ancillary products while maintaining regulatory compliance
- Educated clients on plan options and enrollment processes
- Built strong customer relationships while meeting sales and service targets
Captioning Agent
CaptionCall
Scottsdale, AZ
08.2019 - 02.2020
- Transcribed live conversations into accurate captions for hearing-impaired users.
- Ensured adherence to quality standards and compliance regulations during captioning processes.
- Collaborated with team members to enhance captioning accuracy and efficiency.
- Mentored new agents on best practices for real-time captioning techniques.
Education
No Degree - Business Education
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZHigh School Diploma -
Hamilton High School
Chandler, AZ05-2007
Skills
- Leadership Development
- Performance Coaching
- Coaching Framework Implementation
- Curriculum Design
- Instructional Design
- Leadership Training Facilitation
- Adult Learning Theory
- Training Program Development
- Leadership Certification Programs
- Training Needs Analysis
- Workshop Facilitation
- Performance Improvement Strategy
Certification
- ATD certificate in Instructional Design
- T3 certified
- Professional KYT certified
- Licensed Health Insurance Agent
Timeline
Seasonal Training Supervisor
Health Plan One
10.2025 - Current
Seasonal Supervisor- Aetna IFP
Health Plan One
09.2023 - 03.2024
Leadership and Development Trainer
Health Plan One
06.2022 - Current
Seasonal Trainer
Health Plan One
06.2021 - 09.2021
Licensed Health Insurance Agent
Health Plan One
06.2020 - 06.2021
Captioning Agent
CaptionCall
08.2019 - 02.2020
No Degree - Business Education
Maricopa Community Colleges, Chandler-Gilbert Community College
High School Diploma -
Hamilton High School