Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Brittany Hill

Gilbert

Summary

Achievement-driven motivator who maintains a high level of professionalism, patience, and efficiency in a fast paced environment. Energetic and enthusiastic insurance professional with comprehensive knowledge of coverage and claims handling with additional Xactimate expertise.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager

Paul Davis Restroration
02.2025 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Complete onsite inspection with insurance companies on residential and commerical claims.
  • Analyze property that can be salvage or non-salvage.
  • Write scope and estimates to determined total loss and cleanable items.
  • Organize and coordinate all parties involved to facilitate the pack-out and pack-back needed.

Property Field Claims Examiner

Allstate Insurance Co
02.2024 - 02.2025
  • Contributed to a positive work environment by actively participating in team meetings, providing input, and supporting colleagues as needed.
  • Negotiated fair settlements with policyholders and contractors, maintaining a professional demeanor throughout discussions.
  • Mentored junior examiners through training sessions focusing on key aspects of property field claims examination processes.
  • Developed strong relationships with local contractors, facilitating efficient repair scheduling and cost-effective solutions for policyholders.
  • Maintained comprehensive knowledge of insurance policies, industry regulations, and best practices to provide expert guidance during claim examinations.
  • Utilized advanced technology tools to effectively document damages and expedite the processing of property field claims.
  • Enhanced customer satisfaction by efficiently managing property claims and providing timely resolutions.

Property Claims Adjuster

USAA Insurance
02.2021 - 02.2024
  • Coordinated and managed field investigations, outside engineers, independent adjuster, and cause and origin experts.
  • Handle moderate- severe complexity claims assigned under little supervision.
  • Explained policy coverage and denials to policyholders, contractors and public adjusters.
  • Conducted thorough virtual investigations to identify and classify damages for customer claims.
  • Handled telephone support calls to determine issues and provide solutions.
  • Documented all information gathered from the investigation and uploaded data to company database for efficient processing using Xactimate.
  • Using Xactimate, create comparable bids to ensure contractor's estimate are in line.
  • Delivered outstanding customer service on field visits by explaining and recommending additional coverage options.


Mortgage Collections Specialist

JPMorgan Chase
07.2019 - 02.2021
  • Reduced delinquency rates by implementing effective mortgage collections strategies.
  • Enhanced customer satisfaction levels through timely resolution of mortgage-related issues.
  • Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.
  • Collaborated with cross-functional teams to develop innovative solutions for handling complex collection cases.
  • Maintained compliance with federal regulations and industry standards throughout the collections process.
  • Conducted thorough account reviews to identify potential risks and opportunities for loss mitigation efforts.
  • Achieved performance goals by consistently meeting or exceeding established metrics related to mortgage collections activities.

Credit Underwriter

JPMorgan Chase
01.2016 - 07.2019
  • Reduced risk exposure through diligent evaluation of applicants'' creditworthiness and recommending appropriate credit limits.
  • Improved loan approval rates by meticulously analyzing credit data and financial statements.
  • Increased client satisfaction by providing personalized recommendations based on individual financial situations.
  • Supported team members in their professional development by providing guidance on complex cases and sharing expertise.
  • Ensured compliance with lending regulations and guidelines, contributing to a well-regulated work environment.

Education

High School Diploma -

Saguaro High School
05.2008

Skills

  • Energetic work attitude approach
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Accomplishments

  • Serves as the team go to regarding efficiencies & procedures
  • Consistently exceeded metrics for all of 2017 and 2018, 2019,2020,2021,2022,2023,2024
  • Rapidly promoted in several key positions
  • Consistently maintained high customer satisfaction ratings.

Certification

P&C Adjuster Licensed.

AIC 300

Xactimate Certified level 1 and 2


Timeline

Project Manager

Paul Davis Restroration
02.2025 - Current

Property Field Claims Examiner

Allstate Insurance Co
02.2024 - 02.2025

Property Claims Adjuster

USAA Insurance
02.2021 - 02.2024

Mortgage Collections Specialist

JPMorgan Chase
07.2019 - 02.2021

Credit Underwriter

JPMorgan Chase
01.2016 - 07.2019

High School Diploma -

Saguaro High School

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