Brittany Ramage
Casa Grande
Summary
Results-driven Senior Closing Manager with 3 years of experience in managing high-performing teams across multiple regions. Skilled in overseeing the successful closing of homes, risk mitigation, and ensuring company goals are consistently met. Adept at tracking backlog risks, resolving issues proactively, and maintaining team morale through active support. A hands-on leader who thrives in both guiding teams and contributing to day-to-day tasks while maintaining high levels of communication with clients and team members. Self-motivated person working in a fast-paced, rewarding environment, and exhibits a forward-thinking mentality while managing high volume closings.
Overview
14
14
years of professional experience
Work History
Sr. Closing Manager
Century Communities
02.2024 - Current
- Lead and manage a remote team across multiple states, ensuring smooth and efficient closings
- Oversee all aspects of closing operations, including tracking and mitigating risks associated with backlogs, timelines, and customer expectations
- Maintain monthly and quarterly company goals, ensuring that the team consistently meets or exceeds performance targets
- Actively assist the team during high-volume periods by jumping in to help with closing tasks, demonstrating a commitment to team success
- Develop and implement process improvements
- Collaborate with cross-functional departments (e.g., sales, land and construction) to ensure seamless closings and resolution of issues
- Provide ongoing coaching, feedback, and training to team members
Closing Manager
Century Communities
09.2021 - 01.2024
- Managed a team responsible for closing homes, ensuring all documentation and compliance were met
- Assisted in tracking and mitigating backlog risks to meet project deadlines
- Collaborated with other departments to ensure smooth transitions from sales to closing
- Acted as a point of contact for team members, resolving issues and providing guidance on difficult cases
- Led daily operations and maintained a strong focus on achieving set goals
Closing Coordinator
Century Communities
04.2019 - 08.2021
- Managed sales backlog for division closings on average of 68 million in inventory
- Completed highest percentage of on time closings within Century Complete Homes for 2020
- Successfully coordinated the closing of over 500 units in 2020
- Provided critical insight for loan review to mitigate company risk
- Completed daily communication with both internal and external lending partners
- Coordinated closing schedules for customers to ensure home completion, lending, and title were aligned for expected deliveries
- Communication with customers and continually set expectations for home completion process
- Managed closings through multiple attorneys and title offices across two states
- Provide support for sales department and construction team
Administrative Assistant/Accounts Receivable
Thunderbird Collection Specialists
01.2011 - 04.2019
- Initiate and implement new data entry systems
- Mentored incoming trainees
- Skilled at receiving and processing banking transactions and ledger balancing
- Cash drawer maintenance
- Knowledge of proper cash handling procedures
- Organized customer accounts
- File physical and electronic documents
Timeline
Sr. Closing Manager
Century Communities
02.2024 - Current
Closing Manager
Century Communities
09.2021 - 01.2024
Closing Coordinator
Century Communities
04.2019 - 08.2021
Administrative Assistant/Accounts Receivable
Thunderbird Collection Specialists
01.2011 - 04.2019
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