Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Ramirez

Lake Havasu City

Summary

Dynamic manager with a proven track record at McDonald’s, excelling in team leadership and customer service. Achieved significant operational improvements by implementing strategic plans and enhancing safety procedures. Skilled in conflict resolution and performance management, fostering high-performing teams and driving customer satisfaction through effective communication and relationship building. Sterlite gave me the opportunity to grow as a person and as a leader. On the floor we were given sections that we would manage both machines and operators to improve work flow and product quality.

Overview

2026
2026
years of professional experience

Work History

Manager

McDonald’s
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Floor Person

Sterlite
05.2019 - 04.2025
  • Delegated tasks to employees to enhance productivity and workflow.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Assisted in the reduction of shrinkage by diligently monitoring floor activity and addressing potential theft concerns.
  • Demonstrated adaptability by quickly responding to various floor tasks as required during peak times or staff shortages.
  • Successfully resolved customer complaints or concerns by taking appropriate actions, escalating issues when necessary, and prioritizing customer satisfaction.
  • Maintained a clean and safe retail environment with diligent attention to detail in cleaning and restocking tasks.
  • Coordinated with other floor staff members to ensure smooth transitions between shifts and seamless coverage of store responsibilities.
  • Boosted overall store presentation by conducting regular maintenance checks on fixtures, lighting, signage, and merchandise layout.
  • Facilitated open communication between management and staff members, helping address concerns proactively for a more harmonious work environment.
  • Collaborated with team members to achieve daily sales goals and maintain a positive working atmosphere.
  • Provided exceptional customer service, addressing inquiries promptly and assisting with product selection based on individual needs.
  • Conducted routine safety inspections on the sales floor to identify hazards or violations that could compromise customer well-being or company liability.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Utilized customer feedback to improve services and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.

Inspector Packer

Sterlite
04.2013 - 01.2015
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
  • Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
  • Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
  • Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
  • Enhanced team's inspection capabilities by introducing new methodologies and best practices.
  • Coordinated with project managers to schedule inspections at critical phases, ensuring timely completion without delays.
  • Facilitated cross-departmental collaborations to address and rectify compliance issues identified during inspections.
  • Led training sessions for junior inspectors to elevate team's overall efficiency and accuracy in conducting inspections.
  • Improved product quality with stringent inspection techniques, identifying defects before products reached market.
  • Identified and addressed safety risks during routine inspections, significantly reducing workplace accidents.
  • Maintained up-to-date knowledge of regulatory changes to ensure inspections were conducted in line with current laws.
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.
  • Trained other workers in inspection and testing procedures.

Education

Lake Havasu High School
Lake Havasu City, AZ
05.2012

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Goal setting
  • Relationship building
  • Project management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Conflict resolution
  • Sales management
  • Workforce management
  • Product management
  • Key performance indicators
  • Financial management
  • Clear communication
  • Safety procedures
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Risk management
  • Teamwork and collaboration
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Work Planning and Prioritization
  • Customer relationship management
  • Professional and courteous
  • Good judgment
  • Active listening
  • Interpersonal relations
  • Employee development
  • Problem-solving aptitude

Timeline

Floor Person

Sterlite
05.2019 - 04.2025

Inspector Packer

Sterlite
04.2013 - 01.2015

Manager

McDonald’s

Lake Havasu High School

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Brittany Ramirez