Brittany Wold

• Lead and support a team of medical accounts receivable specialists to achieve productivity and quality goals.
• Assist in developing and improving departmental processes and standard operating procedures.
• Train and mentor new and existing team members on payer guidelines, workflows, and collection strategies.
• Support management with production monitoring, work assignments, payer escalations, and operational issues.
• Participate in client meetings and provide updates regarding account performance and payer trends.
• Generate and review reports to monitor productivity and identify opportunities for improvement.
• Serve as a subject matter expert for insurance payer policies, reimbursement guidelines, and denial resolution.
• Assist team members with complex account questions and claim issues.
• Utilize Epic Hyperspace, payer portals, and Microsoft Office applications to manage accounts and document activity.

Medical A/R Collections Specialist – Collector Level IV

• Managed high-value and complex insurance accounts receivable.
• Investigated and resolved insurance claim denials to maximize reimbursement.
• Worked extensively with commercial and government insurance payers to resolve outstanding balances.
• Reviewed claim status, submitted appeals, corrected billing issues, and followed payer guidelines.
• Maintained productivity and quality standards while meeting collection goals.
• Built extensive knowledge of insurance payer policies, billing regulations, and reimbursement processes.

• Honor Roll