Brittany Wolff
Phoenix
Summary
A highly dedicated and customer-centric professional with a strong background in providing exceptional service. Proven ability to build positive relationships with clients, resolve issues efficiently, and exceed customer expectations. Skilled in effective communication and problem-solving, committed to delivering superior customer satisfaction. Seeking a role a leading customer-centric organization, where I can utilize my skills and add value the clients I serve, internal and external partners, and my greater organization.
Overview
15
15
years of professional experience
Work History
Lead Generation Specialist
American Express
01.2024 - Current
- Engaged potential clients through consultative sales conversations, uncovering business needs
- Consistently exceeded qualification targets, ranking among top performers in lead generation and conversion and finishing Q4 with 143% to goal
- Collaborated with with internal teams to help minimize risk, better internal relationships and elevate the customer experience.
- Selected to mentor new hires, providing guidance on sales techniques and best practices to accelerate ramp-up and performance.
- Acknowledged for leadership contributions and appointed as interm leader for a four-person team
Specialty Sale Representative
IQVIA/Janssen Neuroscience
07.2023 - 11.2023
- Applies consultive selling skills and clinical knowledge to enhance the INVEGA portfolio (paliperidone palmitate)
- Demonstrated evolving product knowledge to address customer concerns regarding superiority over oral counterparts when treating schizophrenia
- Compliantly educate nurses and medical assistants on proper preparation and administration of INVEGA portfolio medication
- Deliver compliant, clear, and concise clinical messages to effectively promote business potential throughout the territory
- Performs all business acumen in a timely manner including Janssen Learns, expense and mileage reports, and compliance trainings
Sales Specialist
JPMorgan Chase
05.2020 - 07.2023
- Continuously exceeded sales expectations by implementing effective sales strategies and building strong relationships with clients resulting in esteemed national leadership club recognition for top sales representative in 2022
- Successively managed revolving pipeline of 60+ accounts while achieving average 93% customer satisfaction rating for Q1 through Q4 of 2021 resulting in improved referral network and new business opportunity prompting leadership club endorsement for 2022
- Generated and qualified leads through various channels including calling 30+ prospects per day, e-mail campaigns, and cross functional team collaborations to increase effective lead generation opportunity
- Selected to spearhead launch of new hybrid training program resulting in departments 25% increase of new client acquisition and a 15% growth and revenue for first quarter setting new precedent for future new hire trainings
- Actively listened to client concerns and utilized consultative selling skills to determine best product solution to fit client needs
- Proficient in utilizing CRM software and other sales tools to effectively manage pipeline, track and analyze sales data, and improve accuracy in forecasting
Lead Bartender
Fox Restaurant Concepts
05.2010 - 05.2020
- Maintained 100% satisfaction rating from evaluators since 2010 ensuring annual acknowledgement for strengthening brand loyalty and outstanding customer experience
- Effectively executed talent development and empowerment duties by implementing successful training systems to enhance product knowledge and company expectations for all new hires
- Ability to work efficiently under pressure while ensuring bar operated compliantly to state and federal alcohol distribution regulations maintaining a zero violation record during my employment
- Provided insight on market trends, customer demands and preferences, and environmental conditions to create revenue producing seasonal drink menus to complement quarterly menu change
Education
Bachelor's - Communication
Arizona State University
Tempe, Arizona01.2011
Skills
- Communication
- Customer Service
- Product Knowledge
- Customer Relations
- Active Listening
- Problem Solving
- Adaptability
- Salesforce proficiency
- Lead nurturing
Professional Overview
Charismatic, empathetic, and strategic sales specialist looking to obtain a role where my clinical knowledge and sales expertise add value to the patients I serve, internal and external customers, and my greater organization. Articulate communicator skilled at building strong client relationships, identifying customer needs, and delivering customized solutions.
Professional Development
Pharmaceutical Representative Certification, National Association of Pharmaceutical Representatives, 2022
Timeline
Lead Generation Specialist
American Express
01.2024 - Current
Specialty Sale Representative
IQVIA/Janssen Neuroscience
07.2023 - 11.2023
Sales Specialist
JPMorgan Chase
05.2020 - 07.2023
Lead Bartender
Fox Restaurant Concepts
05.2010 - 05.2020
Bachelor's - Communication
Arizona State University
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