Brittany Elissa Spradling
San Tan Valley
Summary
Directed management efforts in diverse healthcare environments, leveraging 18 years of experience to optimize patient care and operational efficiency. Championed case management strategies and business development activities to strengthen patient relationships and expand partnership opportunities. Led initiatives to enhance service offerings and improve overall healthcare delivery.
Overview
12
12
years of professional experience
Work History
Patient Relations Analyst Float East Valley
Oak Street Health
09.2023 - Current
- Patient Education for Insurance Plans - Successful AEP & OEP Education for patients who are on FFS plans and getting them benefits that better suit their needs from a medical and financial standpoint - New Patient Onboarding - New Hire training - Assisting with Scheduling and Coverage for the 4 East Vally Clinics along with back up for the 3 centers in Tucson - Maintain relationships with trusted Insurance Agents who are able to assist patients with various Insurance Plans - Insurance Referrals - Billing Concerns, and checking CPT codes to ensure that everything has been billed correctly - Insurance Verifications - Patient Scheduling
Patient Advocate Lead
Recovia
03.2022 - 09.2023
- New patient intake - Benefit Verification & Benefit Explanation Breakdown for Patients - Daily/Weekly Check ins with all Patients - Training all New Hires throughout the East Valley - Tours & Explanation of Intensive Out-Patient Program - Working alongside the Marketing & Outreach team to ensure proper education for business partners - Approve Payroll for the Patient Advocate Team - Scheduling for coverage through the valley
Office Manager
Optimal Spine & Health
06.2020 - 03.2022
- Oversee Day to Day Scheduling - Marketing Events - Insurance Verifications along with Billing - Medical Supply Inventory & Ordering - Payroll - Interviewing New Medical Providers - Oversee all Auto & Workers Comp Claims - Assist Patients with Physical Therapy Exercises - New Patient Intake Assessments - Provider Credentialing - Patient Payment Plans for Large Deductible plans - Weekly Statistics / Monthly Statistics to ensure that we are gaining Revenue
Client Services Specialist
NurseCore
03.2018 - 06.2021
- Scheduling & Staffing for home health clients (RN/LPN/HHA/CNA/HAB/Respite) - Verification of Benefits - Obtain Authorizations for Home Services - Triage all after hours calls for the Director of Nursing - New Hire Orientations - Interviews - Home visits to ensure families were getting care that is needed and to retain patient satisfaction summaries - Intake paperwork for all new patients - Coordination of Pharmacy Delivery to coincide with RN scheduled visits
Campus Admissions & Marketing Director
Immanuel Campus of Care
02.2019 - 06.2020
- Insurance Verification - Obtain Authorizations for Various Levels of Care (Skilled Nursing / LTC / BH 1-3 / Assisted Living /Memory Care ) - Chart Review for all new patients coming into the Center - Medication Orders - Campus Tours - Marketing Events - Bedside Hospital visits for all new patients along with those who were sent out to the hospital - Infection Control - Safety Committee - Manger on Duty Weekend Coverage Rotation - New Hire Orientation - HIPPA & Patient Safety education Presentations - Intake paperwork for all new patients - Cost Analysis for all new patients
Campus Director of Admissions & Marketing
Brookdale Senior Living
01.2014 - 03.2017
- Insurance Verification - Obtain Authorizations for various Levels of Care (Skilled Nursing / LTC / Assisted Living / Memory Care ) - Chart Review for all new patients coming into the centers - Campus Tours - Contracting & Credentialing for new providers - Payroll & Scheduling for all Admissions Staff - Bedside assessments for all new incoming patients - Intake Paperwork for all new patients - Set up for all Marketing Events within the Campus - Cost Analysis for all new patients
Education
B.S. - Sociology
Arizona State University
Phlebotomy & Medical Assisting
Pima Medical Institute
Skills
- Achieved enhanced client management through effective use of sales force and OneSource Improved scheduling accuracy by leveraging Microsoft Word, Excel, and Google Sheets Streamlined provider credentialing and contracting for Medicare, Medicaid, and HMO/PPO plans Delivered insights from chart reviews and cost analysis to support financial planning Generated weekly and monthly reports on revenue and new patient metrics to guide business development efforts
Timeline
Patient Relations Analyst Float East Valley
Oak Street Health
09.2023 - Current
Patient Advocate Lead
Recovia
03.2022 - 09.2023
Office Manager
Optimal Spine & Health
06.2020 - 03.2022
Campus Admissions & Marketing Director
Immanuel Campus of Care
02.2019 - 06.2020
Client Services Specialist
NurseCore
03.2018 - 06.2021
Campus Director of Admissions & Marketing
Brookdale Senior Living
01.2014 - 03.2017
B.S. - Sociology
Arizona State University
Phlebotomy & Medical Assisting
Pima Medical Institute