Excel Spreadsheet
Brittany White
Educator
Phoenix
Summary
I'm an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Waitress
Royal Palm Resort & Spa (Hyatt Hotels)
03.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Postal Clerk
United States Post Office
10.2022 - 11.2023
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Used automated mail processing equipment to sort and collate mail.
- Monitored performance of junior team members and offered support.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
Primary School Teacher
Ethos Academy
10.2019 - 04.2022
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers and course work.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Taught core subjects of math, science, technology and history.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
Guest Service Agent
Hyatt Regency Hotel
06.2016 - 08.2020
- Recommended hotel services or amenities that guest may find useful.
- Provided guest assistance and recommendations for tourist attractions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Collected room deposits, fees, and payments.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Sports Coordinator
Skyhawks Sports Academy
06.2016 - 07.2016
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Taught individual and group lessons for basketball to support athletes between ages of 7 and 12
- Paired individuals to achieve best fit for athletic and academic programs.
Facilitator
Concentrix
10.2015 - 04.2016
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating a productive work environment.
- Recruited, hired and directed well-qualified candidates to maximize customer satisfaction and eliminate project lags.
- Developed and implemented organizational systems to better manage training documentation and progress reporting.
- Conducted training courses for 20+ support staff to enhance understanding of industry best practices and company protocols.
Education
Bachelor Of Science - Education
University of Arizona
Tucson, AZ 08.2010 - 05.2015
Alhambra High School
Phoenix, AZ 08.2006 - 05.2010
Skills
Interpersonal Communication
undefinedSoftware
Microsoft Office
PowerPoint
Google Drive
Certification
Arizona Department of Education Teaching Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won't.It's whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Waitress
Royal Palm Resort & Spa (Hyatt Hotels)
03.2023 - Current
Postal Clerk
United States Post Office
10.2022 - 11.2023
Arizona Department of Education Teaching Certification
08-2020
Primary School Teacher
Ethos Academy
10.2019 - 04.2022
Guest Service Agent
Hyatt Regency Hotel
06.2016 - 08.2020
Sports Coordinator
Skyhawks Sports Academy
06.2016 - 07.2016
Facilitator
Concentrix
10.2015 - 04.2016
Bachelor Of Science - Education
University of Arizona
08.2010 - 05.2015
Alhambra High School
08.2006 - 05.2010
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