Brittny Stennis
Phoenix
Summary
Highly motivated Casualty Adjuster with a record of successfully mentoring trainees, adept at claim evaluation and liability determination. Proven expertise in negotiation strategies and medical report analysis, ensuring timely resolutions and client satisfaction. Recognized for exceptional communication skills and critical thinking, consistently delivering favorable outcomes in complex settlement negotiations.
Overview
7
7
years of professional experience
Work History
Represented Casualty Adjuster
Kemper Insurance
Phoenix
03.2019 - Current
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Negotiated with opposing counsels during settlement negotiations.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Analyzed medical reports to determine compensation for bodily injury claims.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Interviewed claimants, witnesses, and other parties involved in the claim.
Auto Liability Adjuster
Kemper Insurance
Phoenix
01.2018 - 03.2019
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Monitored payment activity to ensure timely resolution of claims within established guidelines.
- Reviewed police reports, witness statements, and other documents related to an incident.
- Analyzed medical reports to determine the extent of injury or damage for bodily injury claims.
- Interviewed and spoke with claimants, witnesses, and insureds to determine liability.
- Prepared detailed summaries of each claim file including all pertinent information regarding coverage issues, liability determinations and damages calculations.
- Maintained contact with clients throughout the life cycle of a claim in order to keep them informed of its progress.
- Investigated liability claims and determined coverage based on policy language and applicable law.
Education
Graduate Certificate - Medical Billing And Coding
Pima Medical Institute
Phoenix, AZ08-2021
High School Diploma -
Higley High School
Gilbert, AZ05-2007
Skills
- Claim evaluation
- Liability determination
- Coverage analysis
- Negotiation strategies
- Medical report analysis
- Communication skills
- Attention to detail
- Time management
- Critical thinking
- Settlement negotiations
- Healthcare common procedures coding system (HCPCS)
- Organizational skills
- Customer service
- Problem-solving
- Decision-making
- Microsoft Office Suite
- Teamwork skills
- Team Training
- Verbal and written communication
- Adaptability and flexibility
Accomplishments
- Consistent high claims audit scores
- Top 8% rank in the company
- Top performing team
Timeline
Represented Casualty Adjuster
Kemper Insurance
03.2019 - Current
Auto Liability Adjuster
Kemper Insurance
01.2018 - 03.2019
Graduate Certificate - Medical Billing And Coding
Pima Medical Institute
High School Diploma -
Higley High School
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