Brock MacNally
Phoenix
Summary
Results-driven professional known for enhancing guest experiences and optimizing sales through effective upselling techniques. Experience in organizing private dining events, demonstrating strong collaboration with kitchen staff to meet diverse customer needs. Demonstrated capability to manage high-volume, high-class environments while fostering teamwork.
Overview
8
8
years of professional experience
Work History
Server
Arrogant Butcher
Phoenix
07.2024 - Current
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Took orders accurately and efficiently using point-of-sale system.
- Provided excellent customer service in a fast-paced dining environment.
- Organized and prepared private dining events, focusing on creating an exceptional atmosphere for guests.
- Set up banquet tables and chairs according to event specifications.
- Communicated with kitchen staff to ensure timely food service delivery.
- Assisted in breaking down and cleaning banquet spaces post-events.
- Provided excellent customer service to enhance guest experiences at events.
- Replenished buffet lines with fresh foods as needed.
- Utilized comprehensive wine knowledge to assist guests in selecting the perfect pairing for their meals.
- Boosted restaurant profits by skillfully upselling menu items to patrons.
Server
Gaylord Rockies
Denver
07.2022 - 07.2024
- Provided excellent customer service in a fast-paced dining environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up banquet tables and chairs according to event specifications.
- Assisted in breaking down and cleaning banquet spaces post-events.
- Provided excellent customer service to enhance guest experiences at events.
- Replenished buffet lines with fresh foods as needed.
- Answered questions regarding menu items and assisted guests in making selections.
Server
Cheddars Cafe
Denver
02.2021 - 07.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Handled cash and processed payments accurately during busy shifts.
- Trained new servers on restaurant policies and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Olive Garden
Rapid City
07.2017 - 11.2020
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in food and beverage preparation to ensure timely delivery.
- Provided excellent customer service to ensure satisfaction.
- Contributed to a cohesive team environment, ensuring seamless service operations.
- Delivered food trays efficiently to ensure timely service.
Bartender
Cheers Bar
Rapid City
12.2018 - 12.2019
- Mixed cocktails and beverages according to standard recipes for customer satisfaction.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer, and cocktails for patrons.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
Education
High School Diploma -
Central High School
Rapid City, SD05-2014
Skills
- Customer service
- POS system operation
- Menu knowledge
- Alcohol compliance
- Event organization
- Cash handling
- Upselling techniques
- Strong work ethic
- Allergy awareness
- Order accuracy
- Banquet coordination
- Food station setup
- Hospitality service expertise
Accomplishments
- SF Marathon Finisher (2025)
Affiliations
- Reading
- Working Out
- Hiking
Timeline
Server
Arrogant Butcher
07.2024 - Current
Server
Gaylord Rockies
07.2022 - 07.2024
Server
Cheddars Cafe
02.2021 - 07.2022
Bartender
Cheers Bar
12.2018 - 12.2019
Server
Olive Garden
07.2017 - 11.2020
High School Diploma -
Central High School
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