Brody Maddox
Mesa
Summary
Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction and streamlining product flow. Excelled in roles requiring expert problem-solving and advanced communication, leading to significant improvements in team performance and project delivery. Skilled in analytical thinking and team collaboration, adept at fostering long-term customer relationships and driving quality assurance.
Overview
2
2
years of professional experience
Work History
Product Flow Specialist
Amazon
08.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Warehouse Associate
Nellis Auction
09.2023 - 08.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 100 pounds.
Customer Service Advisor
Lowes Home Improvment
12.2022 - 08.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
Prima Vera Online
Chandler, AZSkills
- Customer relations
- Expert problem solving
- Quality assurance
- Advanced communication
- Team collaboration
- Analytical thinking
- Problem-solving abilities
- Excellent communication
- Team building
- Decision-making
- Active listening
- Reliability
- Problem-solving aptitude
- Conflict resolution
- Audit reporting
Timeline
Product Flow Specialist
Amazon
08.2024 - Current
Warehouse Associate
Nellis Auction
09.2023 - 08.2024
Customer Service Advisor
Lowes Home Improvment
12.2022 - 08.2023
Prima Vera Online
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