Brook Sussex
El Mirage,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
University Counselor IV
Grand Canyon Education
05.2016 - Current
- Manage database of several thousand inquiries.
- Trained fellow counselors in best practices for supporting diverse student populations.
- Connected students with relevant resources and support services to address personal challenges impacting their academic progress.
- Assisted in relaying departmental policies and procedures aimed at improving overall efficiency.
- Mentored incoming counselors as they transitioned into their new roles, fostered culture of collaboration and professional growth.
- Provided ongoing support for students throughout their academic journey, offering guidance on major selection, course registration, and finance planning.
- Provided expert advice on financial aid options, helping families navigate complexities of scholarships, grants, and loans.
- Monitored student progress to drive successful academic outcomes.
Patient Financial Services Representative
Banner Staffing Services
10.2014 - 06.2016
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during patient process.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Promoted positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
- Entered client details and notes into system for interdepartmental access and review.
Admitting Registrar
West Valley Hospital
02.2013 - 10.2014
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Managed high-stress situations effectively while maintaining professional composure when dealing with emotional or difficult circumstances.
- Streamlined patient registration process by implementing efficient data entry methods and reducing wait times.
- Demonstrated strong multitasking skills by balancing multiple responsibilities and effectively prioritizing tasks.
- Promoted positive work environment through collaboration with colleagues across various departments.
- Upheld HIPAA regulations and standards for protecting patient information.
Education
Graduate Certificate - Life Coaching
Grand Canyon University
01.2019
Graduate Degree - Psychology with an Emphasis in Forensic Psychology
Grand Canyon University
01.2018
Undergraduate Degree - Forensic Science
Grand Canyon University
01.2016
Skills
- Highly organized
- Detail-oriented
- Goal-driven
- Professional
- Ethical Practice
- Collaborative Approach
- Attention to Detail
- Critical Thinking
- Teamwork
- Flexibility
- Active Listening
- Call center experience
- Conflict Resolution
- Client Relations
- Proficient in Microsoft office, CRM, Outlook
Community Involvement
- Assembled food packs with Feed My Starving Children
- Helped revitalize homes in my community with Habitat for Humanity
- Assisted in wrapping Christmas presents for foster kids through my church
- Operated a stand at multiple church festivals
- Volunteered at Grand Canyon University graduations
- Volunteered at COVID Pod drive thru vaccination clinics
Timeline
University Counselor IV
Grand Canyon Education
05.2016 - Current
Patient Financial Services Representative
Banner Staffing Services
10.2014 - 06.2016
Admitting Registrar
West Valley Hospital
02.2013 - 10.2014
Graduate Certificate - Life Coaching
Grand Canyon University
Graduate Degree - Psychology with an Emphasis in Forensic Psychology
Grand Canyon University
Undergraduate Degree - Forensic Science
Grand Canyon University
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