Brooke Biggin
Phoenix
Summary
Dynamic Administrative Support Specialist with a proven track record at the Arizona Secretary of State's Office, excelling in document management and customer relations. Enhanced retrieval processes for over 2,000 loyalty oaths and ensured compliance through best practices. Adept at inventory management and fostering positive coworker relations to drive team success.
Overview
3
3
years of professional experience
Work History
Administrative Support Specialist
Arizona Secretary of State's Office
10.2023 - Current
- Develop best practices for maintaining digital records and ensuring compliance. Audit 2,000+ loyalty oaths from each county, enhancing retrieval process.
- Manage incoming and outgoing mail, ensuring accurate delivery to designated recipients. Executed mail inspections during Election season, confirming packages were safe for opening.
- Address customer concerns promptly to enhance satisfaction while directing them to appropriate departments for improved assistance.
- Maintain supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Schedule meetings and authorize or reject requests based on conference room availability.
- Assisted coworkers and staff with special tasks on a daily basis. Consistently volunteered for various projects, including America250 Two Lights for Tomorrow event and Statehood Day.
Team Member
Whatabuger
03.2022 - 07.2023
- Offered promotion to a training position which required the training of new staff in customer service, food safety, and performance requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
RN Communication Coordinator
Hope Hospice
02.2023 - 04.2023
- Answered phone calls promptly and professionally. Handled customer complaints by striving for satisfactory resolutions for all parties involved and escalating issues to higher management when necessary.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Monitored office supplies, working with senior staff to keep desired supplies in stock for seamless office functionality.
Education
High School Diploma -
Connections Academy
Online 06-2023
Skills
- Customer/Coworker Relations
- Telephone reception
- Document management
- Inventory management
- Administrative procedures
Timeline
Administrative Support Specialist
Arizona Secretary of State's Office
10.2023 - Current
RN Communication Coordinator
Hope Hospice
02.2023 - 04.2023
Team Member
Whatabuger
03.2022 - 07.2023
High School Diploma -
Connections Academy
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