Brooke Hancock
Scottsdale,AZ
Summary
Passionate and reliable team player with a strong work ethic and a love for baking. Skilled at staying organized, working efficiently under pressure, and supporting team success with a positive attitude. Dedicated to learning, delivering quality products, and creating great customer experiences in a fast-paced bakery environment. Eager to bring enthusiasm, precision, and a customer-first mindset to a hands-on bakery role while continuing to grow and refine baking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Harkins Theaters
06.2023 - Current
- Delivered excellent customer service in a fast-paced, high-volume environment
- Promoted to Team Leader in recognition of leadership, reliability, and strong performance in guest service and operations
- Supervise and train team members in daily theater operations, including box office, concessions, and ushering
- Resolve guest concerns with professionalism and efficiency, ensuring exceptional customer experiences
Babysitter
Busy Bee Babysitting Company
10.2021 - 01.2023
- Organized activities that enhanced children’s physical, emotional, and social well-being
- Demonstrated patience and responsibility when taking care of the children
- Developed games and activities using arts and crafts to support learning and verbal skills
- Taught children the basic fundamentals of organization and communication through engaging, age-appropriate activities
Education
Bachelor of Science - Business Management, Minor in Hospitality Management, Psychology, & Graphic Design/Advertising
Grand Canyon University
Phoenix, AZ04-2026
Skills
- Attentive to detail and organized
- Ambitious, creative, and proactive in the workplace
- Energetic, friendly, and professional communicator
- Ability to maintain positive customer relationships
- Adaptability to diverse work environments
- Team leadership
INTERNSHIP EXPERIENCE
- Riding Tandem - Phoenix, AZ
- Wedding Planner, Marketing Team
- January 2023-April 2023
- Assisted in high-pressure weddings and relied on quick thinking and problem-solving skills
- Created positive relationships with clients
- Maintained an energetic attitude throughout the duration of wedding days
- Worked 12-hour wedding days managing vendors, engaging in physical labor, and regulating specific timelines
BAKING EXPERIENCE
- Free-lance Baker – Scottsdale, AZ
- August 2020 – Present
- Gained 5+ years of self-taught baking experience, focusing on custom cakes for friends, family, and special occasions
- Built a strong foundation in cake baking and decorating techniques through hands-on practice, online tutorials, and recipe development
- Known for attention to detail, creativity, and consistently receiving positive feedback on taste and presentation
- Committed to continuously improving baking skills through years of practice, experimenting with new techniques, and dedicating personal time to learning and perfecting recipes out of genuine passion for the craft
Certification
- Food Handler Essentials Course, StateFoodSafety - March 24, 2025
Timeline
Team Leader
Harkins Theaters
06.2023 - Current
Babysitter
Busy Bee Babysitting Company
10.2021 - 01.2023
Bachelor of Science - Business Management, Minor in Hospitality Management, Psychology, & Graphic Design/Advertising
Grand Canyon University
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