Summary
Overview
Work History
Education
Skills
Timeline
Generic
BROOKE ROSCOE

BROOKE ROSCOE

Apache Junction

Summary

Dedicated and versatile professional with a proven track record in healthcare management, patient services, and laboratory operations. With extensive experience spanning various roles, I have demonstrated expertise in kitchen management, patient scheduling, wellness coordination, and laboratory procedures. My commitment to excellence is evident through my ability to streamline operations, foster collaborative work environments, and consistently exceed performance targets.

Diligent Desired Position with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Hardworking professional that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

15
15
years of professional experience

Work History

Medical Receptionist

Deseret Family Medicine
12.2023 - 12.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Kitchen Manager

The Moose Lodge
06.2022 - 11.2023
  • Oversaw day-to-day kitchen operations, ensuring seamless workflow and efficient utilization of resource
  • Spearheaded menu planning, incorporating seasonal ingredients and introducing innovative dishes to enhance customer satisfaction
  • Collaborated with chefs to create a dynamic menu that met both customer preferences and cost-effective standards
  • Led a team of10 kitchen staff, fostering a positive work environment and promoting a culture of collaboration
  • Received and addressed customer feedback, consistently improving service quality and overall dining experience
  • Collaborated with front-of-house staff to streamline communication and ensure timely food delivery to customers
  • Successfully managed nightly events, coordinating logistics, and ensuring the timely delivery of high-quality food and service for over100 people

Scheduler/Wellness Coordinator

Deseret Family Medicine
07.2017 - 06.2022
  • Efficiently managed the scheduling system for patient appointments, optimizing provider schedules to minimize wait times and maximize patient access to care
  • Coordinated and communicated with healthcare providers, nurses, and administrative staff to streamline the appointment booking process and ensure accurate scheduling
  • Implemented and maintained a reminder system to reduce no-show rates, resulting in a15% improvement in appointment attendance
  • Responded to patient inquiries regarding appointments, providing excellent customer service and resolving scheduling conflicts in a timely manner
  • Utilized scheduling software and electronic health records (EHR) to manage appointment calendars, update patient information, and track appointment history
  • Collaborated with other departments to coordinate multi-disciplinary appointments and facilitate seamless transitions of care for patients requiring multiple services
  • Conducted regular reviews of scheduling practices, identifying opportunities for improvement and implementing changes to enhance overall efficiency
  • Maintained accurate records of patient wellness assessments and progress, utilizing electronic health records (EHR) systems to track and monitor individual health journeys
  • Collaborated with insurance providers to verify coverage for wellness services, maximizing reimbursement and minimizing financial barriers for patients

Phlebotomist

Sonora Quest Laboratories
02.2014 - 12.2016
  • Proficient in venipuncture techniques, ensuring accurate and pain-free blood collection from patients of all age groups
  • Utilized aseptic techniques to prevent contamination during the blood drawing process, maintaining a high standard of patient safety
  • Demonstrated excellent bedside manner, calming anxious patients and explaining the phlebotomy procedure clearly and reassuringly
  • Established rapport with patients, fostering a positive and comfortable environment to enhance the overall patient experience
  • Accurately labeled and documented collected specimens, ensuring proper identification and compliance with regulatory standards
  • Proficient in specimen processing, including centrifugation and preparation for transport to laboratory facilities
  • Maintained and calibrated phlebotomy equipment regularly, ensuring accuracy and reliability during blood collection procedures
  • Recognized and promptly addressed any equipment malfunctions, contributing to a smooth workflow in the phlebotomy process
  • Adhered to strict infection control protocols, including the proper disposal of biohazardous materials and adherence to universal precautions
  • Conducted routine cleaning and sterilization of phlebotomy equipment to prevent the spread of infections and maintain a sanitary work environment
  • Entered patient information and collected data accurately into electronic health record (EHR) systems, maintaining confidentiality and privacy
  • Compiled and maintained detailed logs of daily phlebotomy activities, contributing to effective recordkeeping and auditing processes
  • Collaborated with healthcare professionals, including nurses and laboratory staff, to ensure seamless patient care and timely processing of specimens
  • Communicated effectively with patients and healthcare providers, addressing inquiries and coordinating follow-up appointments as needed
  • Stayed updated on the latest phlebotomy techniques, safety protocols, and industry best practices through regular training and professional development opportunities

Lab Assistant

Mercy Gilbert Medical Center
11.2009 - 10.2014
  • Received, sorted, and prepared various biological specimens for analysis, ensuring accuracy and proper documentation
  • Executed standardized protocols for sample processing, including centrifugation, aliquoting, and storage, maintaining sample integrity
  • Operated and maintained laboratory equipment such as microscopes, centrifuges, and pipettes, ensuring proper functionality and calibration
  • Conducted routine inspections and troubleshooted minor issues to prevent disruptions in laboratory workflows
  • Monitored and managed laboratory supplies, reagents, and consumables, optimizing inventory levels and ensuring timely replenishment
  • Implemented efficient organization systems for lab materials, reducing waste and minimizing unnecessary expenses
  • Entered experimental data and test results into laboratory information management systems (LIMS) with a high degree of accuracy
  • Maintained detailed and organized records of experiments, ensuring accessibility and compliance with regulatory requirements
  • Participated in quality control procedures, including regular calibration of equipment and adherence to established laboratory protocols
  • Assisted in the identification and resolution of discrepancies in test results, contributing to the overall quality assurance of laboratory processes
  • Adhered to strict safety protocols and guidelines, including the handling and disposal of hazardous materials, and maintaining a safe and compliant laboratory environment
  • Participated in safety training sessions and promoted a culture of safety awareness among laboratory personnel
  • Collaborated with researchers and principal investigators in conducting experiments, providing support in data collection and analysis
  • Facilitated effective communication within the laboratory team, contributing to a collaborative and productive research environment
  • Aided in setting up experiments, preparing solutions, and following experimental protocols under the guidance of senior researchers
  • Contributed to the overall efficiency of research projects by ensuring the availability of required materials and equipment
  • Stayed informed about relevant regulations and guidelines, ensuring that laboratory activities were conducted in compliance with local, state, and federal regulations

Education

Certificate - Phlebotomy

Pima Medical Institute
Mesa, AZ
05.1994

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Appointment setting
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Records management
  • Electronic medical records
  • Letter preparation
  • Medical records management
  • EMR / EHR
  • Workflow optimization
  • Paperwork coordination
  • Documentation
  • Mail management
  • Medical office procedures
  • Point-of-sale system
  • Patient callbacks
  • Patient reception management
  • Co-payment collection
  • Typing and filing
  • Petty cash management
  • Customer service
  • Problem-solving
  • Cash handling
  • Collaboration and teamwork
  • Time management
  • Critical thinking
  • Organization and time management
  • Data entry
  • Adaptable and flexible
  • Documentation and recordkeeping
  • Payment scheduling and collection
  • Calendar and appointment management
  • Staff leadership
  • Documentation review
  • Employee scheduling

Timeline

Medical Receptionist

Deseret Family Medicine
12.2023 - 12.2024

Kitchen Manager

The Moose Lodge
06.2022 - 11.2023

Scheduler/Wellness Coordinator

Deseret Family Medicine
07.2017 - 06.2022

Phlebotomist

Sonora Quest Laboratories
02.2014 - 12.2016

Lab Assistant

Mercy Gilbert Medical Center
11.2009 - 10.2014

Certificate - Phlebotomy

Pima Medical Institute
BROOKE ROSCOE