Brooke Self
Yuma
Summary
Developed leadership and team management skills in high-volume dining environment. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. I am seeking to transition these skills into a management position, bringing focus on efficiency and customer-centric practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hooters Girl
Hooters ROA
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Waitress
Jimmer's BBQ
08.2020 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess
Rib City Grill
07.2018 - 08.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Montrose Highschool
Montrose, CO05-2020
Skills
- Customer retention
- Money handling
- Customer-oriented
- Written and oral communication
- Problem resolution
- Computer skills
- Flexible and adaptable
- Dependable and responsible
Certification
- ServSafe Food Handler's Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Hooters Girl
Hooters ROA
07.2023 - Current
Waitress
Jimmer's BBQ
08.2020 - 05.2023
Hostess
Rib City Grill
07.2018 - 08.2020
- ServSafe Food Handler's Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
High School Diploma -
Montrose Highschool
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