Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Van Wagenen

Gilbert

Summary

Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to create overall enjoyable dining experiences. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere.

Overview

4
4
years of professional experience

Work History

Server

First Watch
04.2024 - 05.2025
  • Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
  • Effectively managed dining area operations, including table assignments and timely delivery of food and beverages.
  • Trained new staff on menu offerings and service protocols to enhance team performance and cohesion.
  • Maintained cleanliness and organization of dining space, adhering to health and safety standards consistently.

Crew Member

Genuine Fresche
10.2022 - 04.2024
  • Opening/Closing Duties
  • Collaborated with team members to complete orders.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Cashier

Panera Bread
03.2022 - 08.2022
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.


Guest Services

TopGolf
03.2021 - 09.2021
  • Food Running
  • Introduce and explain new features to TopGolf's system
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

No Degree - Clinical Psychology

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
05.2027

Skills

  • Cash Register Operation
  • Time Management
  • Attention to Detail
  • Cleaning and sanitation
  • AZ Food Handler Certified
  • Cash Handling
  • Order taking
  • Customer satisfaction

Timeline

Server

First Watch
04.2024 - 05.2025

Crew Member

Genuine Fresche
10.2022 - 04.2024

Cashier

Panera Bread
03.2022 - 08.2022

Guest Services

TopGolf
03.2021 - 09.2021

No Degree - Clinical Psychology

Maricopa Community Colleges - Mesa Community College

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Brooke Van Wagenen