Brooklyn Byrd
Maricopa,Az
Summary
Dynamic and dedicated Hostess at Nando’s Mexican Cafe, skilled in enhancing guest experiences through exceptional communication and effective multitasking. Successfully managed reservations and optimized seating arrangements, contributing to a welcoming atmosphere. Proficient in complaint resolution and maintaining cleanliness, ensuring a memorable dining experience for all guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Nando’s Mexican Cafe
03.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table assignments.
- Provided menus and informed guests of daily specials and promotions.
- Assisted in maintaining cleanliness of dining area and entryway.
- Collaborated with waitstaff to enhance guest experience during peak hours.
- Monitored dining room flow, adjusting seating plans as needed for efficiency.
- Responded promptly to guest inquiries and requests for assistance.
- Cross training in expo and to go/ catering orders
Education
High School Diploma -
Maricopa High School
Maricopa, AZHigh School Diploma - Cosmetology
Cavit
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Greeting guests
- Exceptional communication
- Guest engagement
- Payment processing
- Complaint handling
- Guest complaint resolution
Certification
OSHA 10
Food and safety
CPR certification
First aid
Servsafe
Timeline
Hostess
Nando’s Mexican Cafe
03.2024 - Current
High School Diploma -
Maricopa High School
High School Diploma - Cosmetology
Cavit