Brooklyn Hanke
Lake Havasu City
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages, and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Wild coffee
Lake Havasu City
05.2025 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided excellent customer service and addressed customer inquiries effectively.
- Operated espresso machines and brewing equipment with precision and care.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Softball Umpire
Lake Havasu Girls Recreation Softball
Lake Havasu City
02.2023 - Current
- Enforced game rules and regulations during competitive softball matches.
- Communicated decisions clearly to players and spectators during games.
- Maintained a professional demeanor during games.
- Issued warnings or ejections when necessary according to established guidelines.
- Verified the accuracy of scores, calls and rules with coaches.
Merchandiser (part-time)
Bimbo Bakeries USA
Lake Havasu
06.2024 - 06.2025
- I was responsible for helping stock bread on shelves and help maintain order of expiration.
- Monitored inventory levels and replenished stock as needed.
- Organized product displays to enhance visual appeal and drive sales.
Crew Member
Tropical Smoothie
Lake Havasu City
06.2023 - 08.2023
- Prepared and blended smoothies according to company recipes and standards.
- Assisted customers in selecting menu items and provided product recommendations.
- Maintained a clean and organized workspace to ensure food safety compliance.
Education
High School -
Lake havasu high school
Lake Havasu City, AZ 08.2022 - 04.2026
Some College (No Degree) -
Mohave Community College
Lake Havasu City, AZ 08.2024 -
Skills
- Customer service
- Time management
- Communication skills
- Leadership
- Team collaboration
- Espresso machine operation
- Order taking
- Friendly and outgoing
- Multitasking and organization
- Team player
- Coffee machinery
- Problem-solving
Timeline
Barista
Wild coffee
05.2025 - Current
Some College (No Degree) -
Mohave Community College
08.2024 -
Merchandiser (part-time)
Bimbo Bakeries USA
06.2024 - 06.2025
Crew Member
Tropical Smoothie
06.2023 - 08.2023
Softball Umpire
Lake Havasu Girls Recreation Softball
02.2023 - Current
High School -
Lake havasu high school
08.2022 - 04.2026