Summary
Overview
Work History
Education
Skills
Timeline
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Brooklyn Hume

MESA

Summary

Dynamic and results-driven professional with extensive experience at Starbucks, excelling in employee training and customer-oriented service. Proven track record in motivating teams and resolving conflicts, leading to improved operational efficiency. Strong cash handling expertise and exceptional communication skills foster a positive work environment and drive sales growth.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Shift Leader

Dutch Bros
04.2021 - 06.2022
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Assistant Manager

Bubble Bee
01.2020 - 03.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Education

Williams Field High School
Gilbert, AZ

Skills

  • Employee training
  • Workplace safety
  • Customer-oriented
  • Motivational leadership
  • Issue resolution
  • Conflict resolution
  • Goal setting and tracking
  • Strong verbal and written communication
  • Staff supervision
  • Cash handling expertise
  • Training and mentoring
  • Conflict resolution techniques

Timeline

Shift Supervisor

Starbucks
06.2022 - Current

Shift Leader

Dutch Bros
04.2021 - 06.2022

Assistant Manager

Bubble Bee
01.2020 - 03.2021

Williams Field High School

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Brooklyn Hume