Bruce Martin
Mesa
Summary
Dynamic Workers' Compensation and Liability Claims Manager with proven success in claims management and legal compliance. Skilled in process improvement and team leadership, driving efficiency and accuracy in claims handling.
Overview
25
25
years of professional experience
Work History
Workers' Compensation Claims Manager
CCMSI
03.2018 - Current
- Manage complex workers' compensation claims to ensure compliance with regulations and company policies.
- Develop and implemented process improvements to enhance claims handling efficiency and accuracy.
- Lead team training initiatives to improve knowledge of claims management procedures and best practices.
- Analyze claim trends to identify areas for risk mitigation and operational enhancements.
- Work closely with the carriers with transfer of risk , reserving, reporting, and settlements.
- Manage a team of 26 adjusters and claim associates than handle claims nationwide in 48 states.
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Liability and Workers Compensation Branch Manager
Gallagher Bassett
09.2000 - 02.2018
- Managed a team of up to 50 Liability BI/Property and Worker's Compensation Supervisors , Adjusters, and Claim Assistants
- Led operational strategies to enhance branch efficiency and improve customer service delivery.
- Managed team performance through coaching, training, and development programs.
- Implemented process improvements that streamlined workflows and reduced operational costs.
- Analyzed branch performance metrics to drive informed decision-making and resource allocation.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
BBA - Management
Tarleton State University
Stephenville, Texas, TXSkills
- Claims management expertise
- Legal compliance
- Business acumen
- Medical terminology proficiency
- Liability ( Auto / GL ) and Workers' compensation
- Investigative skills
- Teamwork
- Problem-solving
- Attention to detail
- Excellent communication
- Interpersonal skills
Timeline
Workers' Compensation Claims Manager
CCMSI
03.2018 - Current
Liability and Workers Compensation Branch Manager
Gallagher Bassett
09.2000 - 02.2018
BBA - Management
Tarleton State University