Bryan Garcia
Phoenix
Summary
Dynamic leader with 25 years of experience driving results across diverse industries. Expertise in mentoring, developing, and leading high-performing cross-functional teams through complex challenges, including high-pressure environments. Strong financial acumen with a proven ability to control costs, enhance efficiencies, and uncover growth opportunities. Skilled in managing large-scale projects and competing priorities, consistently delivering results on time, even under demanding operational conditions.
Overview
18
18
years of professional experience
Work History
Director of Operations
Specialized Dental Partners
08.2021 - 02.2025
- Achieved 12.6% YoY revenue growth and 14.5% YoY EBITDA growth in 2024, driving financial performance across the portfolio
- Directed a team of 111 specialty providers, 53 direct report practice managers, and 490+ operational staff, fostering a culture of productivity, compliance, and continuous improvement
- Led the company’s top-performing division through rapid expansion, growing from 11 to 53 practices and increasing revenue from $49M to $150M in 2.5 years
- Played a key role in the company’s strategic growth by leading the integration of 42 dental practices, optimizing operational efficiencies, and ensuring seamless transitions while maintaining high-quality patient care
- Developed and implemented a comprehensive clinical compliance program across 180 practices, ensuring adherence to OSHA/HIPAA, coding, spore testing, emergency medical kits, and AEDs, while meeting both regulatory and corporate standards
- Drove process improvements, streamlining workflows and reducing overhead costs, resulting in increased patient satisfaction, retention, and overall practice efficiency while increasing access to care
- Collaborated with cross-functional teams (marketing, HR, and clinical) to align operational initiatives with corporate goals, achieving substantial improvements in patient acquisition and profitability
- Directed budgeting, financial planning, and cost-control initiatives, consistently meeting or exceeding regional revenue and profit targets during a critical growth phase
- Developed and implemented operational frameworks, policies, and best practices to ensure consistent delivery of high-quality patient care across newly acquired and existing practices
Pathways Operations Manager
Amazon
10.2020 - 08.2021
- Directed Inbound and Quality Operations for a team of 250+ associates, overseeing the processing of 200,000+ inventory units per shift
- Managed and coached 4 Area Managers, each overseeing 70+ associates, successfully facilitating the promotion of 2 Area Managers to Level 5
- Spearheaded initiatives that scaled inbound operations, increasing peak capacity from 1.2M to 2.1M units per week during the holiday season, resulting in a 78% YoY growth
- Led a process optimization project to streamline the inbound workflow, eliminating redundant steps and saving the fulfillment center $600K annually
- Collaborated with HR to implement a new Talent Development and Performance Evaluation tool, ensuring the completion of 121 monthly 1:1s and the effective training and distribution of professional development resources
- Directed the planning and execution of an $11M retrofit project to enhance facility storage, conveyor systems, and robotics capabilities
Pathways Area Manager
Amazon
04.2020 - 10.2020
- Managed Inbound Transshipment, Stow, and ICQA functions for the PHX3 Fulfillment Center, coordinating daily activities for 250+ associates to ensure efficient inventory receipt, unloading, and stowing
- Planned and executed the site’s largest-ever Prime Week, handling a record volume of 3.3M units
- Supervised and mentored 70+ direct reports, facilitating the promotion of 2 associates to Process Assistants and 1 to Area Manager
Special Operator Senior Chief – Director of Operations
Naval Special Warfare Development Group, United States Navy
10.2016 - 09.2019
- Directed successful integration of two departments following a merger
- Operationalized synergies that led to two times increase in service area covered by department, while improving customer satisfaction
- Designed and implemented 36-month operational schedule and training cycle for 47 employees that supported customers in various global locations while working with limited resources and $520K annual budget
Special Operator Senior Chief – Senior Manager
Naval Special Warfare Development Group, United States Navy
01.2013 - 10.2016
- Planned, developed, executed and led a team of ten through 24-month training curriculum including twelve courses consisting of sixteen vendor contracts totaling $1.3M+
- Training resulted in more than 3,500 high-risk training evolutions conducted without incident
- Led execution of strategic objectives for cross functional US team of 42 coordinating with 50+ foreign forces during four-month deployment to East Africa
- Led team of ten US Special Operations members on two national level Presidentially directed operations
- Managed career development and performance evaluations for ten personnel, resulting in promotion of four
- Aligned interests of key stakeholders from five different nations through negotiations and operational planning to execute strategic US security initiatives in support of overseas contingency operations
Special Operator Chief – Senior Project Manager
Naval Special Warfare Development Group, United States Navy
07.2011 - 01.2013
- Led diverse team of 32 personnel on multiple combat operations to support Operation Enduring Freedom
- Spearheaded organization’s highest profile, two-week annual event with $1.2M budget and 300+ personnel from nine military units, five civilian agencies and one foreign military command
- Led daily operations for military working dog team of five personnel during 16-month operational cycle
Special Operator 1st Class – Project Manager
Naval Special Warfare Development Group, United States Navy
01.2007 - 07.2011
- Led a 200-person interagency team with highest Afghanistan success rate for Operation Enduring Freedom during a 5-month deployment
- Acted as onsite senior liaison for US Department of Defense assigned to advise foreign diplomats, military leaders, US government and non-government agencies
- Served as integral team member on President of the United States approved no-notice operation
- Developed and led multiple training curriculums over four years on variety of topics for 120 personnel
- Completed seven-month advanced SEAL operator selection achieved by less than 10% of 2,000 active-duty SEALs
Education
Master of Business Administration -
Darden School of Business – University of Virginia
Charlottesville, VA01.2019
Bachelor of Science - Finance, Management
Old Dominion University
Norfolk, VA01.2017
Skills
- Strategic planning and execution
- Process improvements
- Cost control
- Strategic planning
- Operational efficiency
- Business management
- Budgeting and cost control
- Adaptability and flexibility
- Change management
- Multimillion-dollar P&L management
- KPI tracking
- Cross-functional team leadership
Hobbies and Interests
- Passionate about rediscovering the world with my children.
- Committed to growing as a youth soccer coach.
- Traveling more with my family.
- Enhancing my golf game.
- Returning to the slopes.
Timeline
Director of Operations
Specialized Dental Partners
08.2021 - 02.2025
Pathways Operations Manager
Amazon
10.2020 - 08.2021
Pathways Area Manager
Amazon
04.2020 - 10.2020
Special Operator Senior Chief – Director of Operations
Naval Special Warfare Development Group, United States Navy
10.2016 - 09.2019
Special Operator Senior Chief – Senior Manager
Naval Special Warfare Development Group, United States Navy
01.2013 - 10.2016
Special Operator Chief – Senior Project Manager
Naval Special Warfare Development Group, United States Navy
07.2011 - 01.2013
Special Operator 1st Class – Project Manager
Naval Special Warfare Development Group, United States Navy
01.2007 - 07.2011
Bachelor of Science - Finance, Management
Old Dominion University
Master of Business Administration -
Darden School of Business – University of Virginia
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