Bryan Ramirez Guzman
Phoenix
Summary
Results-driven Night Shift Lead with effective leadership and customer service abilities. Focused on optimizing team performance and enhancing customer satisfaction through targeted training and streamlined processes. Proven track record in building strong teams and ensuring compliance with safety standards.
Overview
3
3
years of professional experience
Work History
Night Shift Lead
Walgreens
Phoenix
2025.02 - 2026.04
- Supervised night shift operations ensuring compliance with safety and regulatory standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels through regular audits, ensuring stock accuracy and minimizing shrinkage.
- Implemented efficient workflow processes, increasing productivity during peak night hours.
- Resolved customer inquiries through effective listening and problem-solving techniques.
- Managed high-volume calls while maintaining professionalism and empathy towards customers.
- Managed cash handling procedures, maintaining security and accountability of funds.
- Implemented process improvements that enhanced checkout speed and customer satisfaction.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints, preserving positive brand image and enhancing customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Customer Service Representative
Lowes Home Improvement Stores
San Antonio
2023.01 - 2024.09
- Processed transactions accurately using CRM software to maintain data integrity.
- Assisted in training new team members on company policies and service protocols.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Documented customer feedback to identify trends and recommend improvements to services.
Education
High School Diploma -
Southwest Legacy Highschool
Von Ormy, TXSkills
- Supervisory experience
- Operational efficiency
- Inventory management
- Process optimization
- Safety awareness
- Strong leadership
- Training and mentoring
- Team collaboration
- Reliability
- Adaptability and flexibility
- Bilingual communication
- Active listening
- Leadership skills
Hobbies and Interests
- I enjoy cooking for friends and family gatherings.
- Wine Tasting
- I like trying new recipes and food trends.
- Photography
- Drawing and Painting
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Gardening
- Strategy Games
- Animal Care
Languages
- Spanish
- English, Native or Bilingual
- Spanish, Full Professional
Timeline
Night Shift Lead
Walgreens
2025.02 - 2026.04
Customer Service Representative
Lowes Home Improvement Stores
2023.01 - 2024.09
High School Diploma -
Southwest Legacy Highschool