BRYAN WILLIAMSON
San Tan Valley
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Benefit Manager
CVS Caremark
09.2024 - 02.2025
- Collaborated with healthcare providers to optimize patient care and promote appropriate medication use.
- Ensured seamless transitions during client onboarding processes by effectively communicating expectations and managing timelines for deliverables.
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
- Improved patient outcomes by efficiently managing pharmacy benefit programs and optimizing medication therapy.
- Developed and maintained a comprehensive understanding of evolving industry regulations, guidelines, and best practices in pharmacy benefits management.
EMERGENCY DISPATCHER
Coolsys
04.2022 - 07.2024
- Receiving Emergency Calls: Answering incoming emergency calls promptly and calmly
- Gathering Information: Collecting essential details from callers, including the nature of the emergency, location, and any pertinent information
- Assessing Situations: Quickly assessing the severity of each situation to determine appropriate response level
- Maintaining Communication: Maintaining communication with emergency responders and providing updates as necessary
- Monitoring Response: Tracking the progress of emergency responders and ensuring they have necessary support
- Recording Information Documenting all pertinent information accurately in logs or databases
- Remaining Calm Under Pressure Maintaining composure and professionalism during high-stress situations
- Ensuring Accuracy and Efficiency: Striving for accuracy and efficiency in all tasks to ensure timely and effective emergency response
- Updating Information: Updating databases and records with new information as it becomes available
FITNESS MANAGER
EOS
08.2020 - 04.2022
- Resolve customer complaints regarding worker performance or services rendered
- Train workers in proper operational procedures and functions and explain company policies
- Observe and evaluate workers appearance and performance to ensure quality service and compliance with specifications
- Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus
- Recruit and hire staff members
- Take disciplinary action to address performance problems
- Meet with managers or other supervisors to stay informed of changes affecting operations
- Apply customer feedback to service improvement efforts
STUDIO DIRECTOR
Innerlight Dance Company
02.2017 - 10.2020
- Curriculum Development: Designing and developing dance programs and classes suitable for various age groups and skill levels
- Student Enrollment: Overseeing student enrollment processes, including registration, class placement, and tuition collection
- Parent and Community Relations: Building and maintaining positive relationships with students, parents, and the community
- Marketing and Promotion: Developing marketing strategies to attract new students, promoting studio events and performances
- Event Coordination: Organizing studio performances, recitals, competitions, and workshops
- Community Engagement: Participating in community events, collaborations with other arts organizations, and fostering partnerships
- Networking: Building relationships with industry professionals, attending conferences, and staying updated on trends in dance education
- Creative Direction: Providing artistic direction and vision for performances and creative projects
SERVER
IHOP
05.2014 - 02.2018
- Greeting Customers: Welcoming guests to the establishment and escorting them to their tables
- Taking Orders: Taking food and drink orders from customers and accurately recording them
- Serving Food and Drinks: Delivering orders to tables in a timely manner while ensuring accuracy and presentation
- Knowledge of Menu: Having a thorough understanding of the menu items, including ingredients, preparation methods, and specials
- Handling Payments: Presenting bills to customers, processing payments (cash, credit/debit cards, etc.), and returning change if necessary
- Communication: Maintaining clear communication with kitchen staff, bartenders, and other servers to ensure smooth operation and timely service
- Maintaining Composure: Remaining calm and composed under pressure, especially during busy periods or when dealing with challenging customers
Education
ASSOCIATE OF ARTS - DANCE EDUCATION
Chandler Gilbert Community College
Gilbert, AZ05.2017
HIGH SCHOOL DIPLOMA -
Mesquite High School
Gilbert, AZ05.2014
Skills
- Exceptionally fast learner
- Operates efficiently under pressure
- Team player
- Accuracy and Precision
- Punctual
- Committed work ethic
- Positive energy
- Claims processing
Certification
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Timeline
Pharmacy Benefit Manager
CVS Caremark
09.2024 - 02.2025
EMERGENCY DISPATCHER
Coolsys
04.2022 - 07.2024
FITNESS MANAGER
EOS
08.2020 - 04.2022
STUDIO DIRECTOR
Innerlight Dance Company
02.2017 - 10.2020
SERVER
IHOP
05.2014 - 02.2018
HIGH SCHOOL DIPLOMA -
Mesquite High School
ASSOCIATE OF ARTS - DANCE EDUCATION
Chandler Gilbert Community College