Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bryan (Bre-Ann) Thornton

Gilbert

Summary

Driven professional specializing in customer service and data entry with a strong focus on problem-solving. Extensive background in call center operations and accounts management, adhering to compliance standards. Capable of handling high volumes of work efficiently while maintaining excellent client rapport.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

BevMo
Chandler
03.2025 - Current
  • Managed cash register operations and balanced cash drawer daily.
  • Maintained a clean and organized checkout area for optimal service.
  • Handled returns and exchanges following company policies and procedures.
  • Collaborated with team members to ensure smooth store operations.
  • Greeted customers and answered any questions they had about the store's products and services.

Warehouse Associate

Gopuff Warehouse
Chandler
04.2023 - 12.2024
  • Packed customer orders efficiently for timely delivery.
  • Managed inventory adjustments and restocked items as needed.
  • Maintained a clean and organized workspace to ensure operational efficiency.

Package Handler

FedEx
Tempe
10.2022 - 04.2023
  • Scanned and sorted packages quickly and accurately.
  • Maintained cleanliness of the workspace and upheld safety standards.

Warehouse Associate

Amazon
Phoenix
02.2021 - 07.2022
  • Conducted telemarketing campaigns to educate and assist customers.
  • Met and exceeded sales quotas and goals.
  • Address customer service inquiries in a timely and accurate fashion.
  • Handled large volumes of calls with a positive attitude, addressing customer inquiries and concerns.
  • Developed strong listening and communication skills to.

Pharmacy Technician Externship

Walgreens
San Tan Valley
05.2021 - 06.2021
  • Processed prescriptions and updated patient records with accuracy.
  • Provided excellent customer service and resolved patient concerns.
  • Ensured compliance with pharmacy regulations, including inventory management and OSHA standards.

Early Stage Collections

Santander Consumer USA
Mesa
08.2019 - 03.2020
  • Managed inbound and outbound calls, providing exceptional customer service.
  • Properly directed 100 inbound calls daily in phone queues to improve call flow.
  • Assisted customers with vehicle accounts, including extensions and payment solutions.
  • Accurately documented account details and resolved conflicts with empathy and professionalism.
  • Consistently exceeded daily, weekly, and monthly performance metrics.
  • Maintained account privacy and confidentiality in compliance with company policies.

Call Center Representative

MVA Solutions
Mesa
06.2018 - 08.2019
  • Conducted telemarketing campaigns to educate and assist customers.
  • Met and exceeded sales quotas and goals.
  • Address customer service inquiries in a timely and accurate fashion.
  • Handled large volumes of calls with a positive attitude, addressing customer inquiries and concerns.
  • Developed strong listening and communication skills to meet customer needs.

Education

Pharmacy Technician Program -

Brookline College
Phoenix, AZ
06.2021

High School Diploma -

Basha High School
Chandler, AZ
01.2013

Skills

  • Medical Terminology & Insurance Knowledge
  • Adaptability
  • Microsoft office suite
  • Strong typing skills
  • Organization skills
  • Critical thinker
  • Active listener
  • Data Entry & Records Management
  • Customer Service & Conflict Resolution
  • HIPAA Compliance & Confidentiality
  • Retail merchandising
  • Professionalism and courtesy
  • Call Center Operations & Account Management
  • Strong Written & Verbal Communication
  • Problem Solving & Decision-Making
  • Team Collaboration & Time Management
  • Sales performance
  • Team collaboration
  • Problem solving
  • Effective communication
  • Time management
  • Positive attitude
  • Issue resolution
  • Clear communication
  • Organizational growth

Certification

  • Fingerprint Clearance Card, Phoenix, AZ, 10/01/26, 2020C08093
  • CPR & First Aid Certified

References

  • Blake Porter, 480-743-7022
  • Ban Kassab, 248-939-0829
  • Randy Kassab, 248-866-8857

Timeline

Cashier

BevMo
03.2025 - Current

Warehouse Associate

Gopuff Warehouse
04.2023 - 12.2024

Package Handler

FedEx
10.2022 - 04.2023

Pharmacy Technician Externship

Walgreens
05.2021 - 06.2021

Warehouse Associate

Amazon
02.2021 - 07.2022

Early Stage Collections

Santander Consumer USA
08.2019 - 03.2020

Call Center Representative

MVA Solutions
06.2018 - 08.2019

Pharmacy Technician Program -

Brookline College

High School Diploma -

Basha High School

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Bryan (Bre-Ann) Thornton