Bryan (Bre-Ann) Thornton
Gilbert
Summary
Driven professional specializing in customer service and data entry with a strong focus on problem-solving. Extensive background in call center operations and accounts management, adhering to compliance standards. Capable of handling high volumes of work efficiently while maintaining excellent client rapport.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
BevMo
Chandler
03.2025 - Current
- Managed cash register operations and balanced cash drawer daily.
- Maintained a clean and organized checkout area for optimal service.
- Handled returns and exchanges following company policies and procedures.
- Collaborated with team members to ensure smooth store operations.
- Greeted customers and answered any questions they had about the store's products and services.
Warehouse Associate
Gopuff Warehouse
Chandler
04.2023 - 12.2024
- Packed customer orders efficiently for timely delivery.
- Managed inventory adjustments and restocked items as needed.
- Maintained a clean and organized workspace to ensure operational efficiency.
Package Handler
FedEx
Tempe
10.2022 - 04.2023
- Scanned and sorted packages quickly and accurately.
- Maintained cleanliness of the workspace and upheld safety standards.
Warehouse Associate
Amazon
Phoenix
02.2021 - 07.2022
- Conducted telemarketing campaigns to educate and assist customers.
- Met and exceeded sales quotas and goals.
- Address customer service inquiries in a timely and accurate fashion.
- Handled large volumes of calls with a positive attitude, addressing customer inquiries and concerns.
- Developed strong listening and communication skills to.
Pharmacy Technician Externship
Walgreens
San Tan Valley
05.2021 - 06.2021
- Processed prescriptions and updated patient records with accuracy.
- Provided excellent customer service and resolved patient concerns.
- Ensured compliance with pharmacy regulations, including inventory management and OSHA standards.
Early Stage Collections
Santander Consumer USA
Mesa
08.2019 - 03.2020
- Managed inbound and outbound calls, providing exceptional customer service.
- Properly directed 100 inbound calls daily in phone queues to improve call flow.
- Assisted customers with vehicle accounts, including extensions and payment solutions.
- Accurately documented account details and resolved conflicts with empathy and professionalism.
- Consistently exceeded daily, weekly, and monthly performance metrics.
- Maintained account privacy and confidentiality in compliance with company policies.
Call Center Representative
MVA Solutions
Mesa
06.2018 - 08.2019
- Conducted telemarketing campaigns to educate and assist customers.
- Met and exceeded sales quotas and goals.
- Address customer service inquiries in a timely and accurate fashion.
- Handled large volumes of calls with a positive attitude, addressing customer inquiries and concerns.
- Developed strong listening and communication skills to meet customer needs.
Education
Pharmacy Technician Program -
Brookline College
Phoenix, AZ06.2021
High School Diploma -
Basha High School
Chandler, AZ01.2013
Skills
- Medical Terminology & Insurance Knowledge
- Adaptability
- Microsoft office suite
- Strong typing skills
- Organization skills
- Critical thinker
- Active listener
- Data Entry & Records Management
- Customer Service & Conflict Resolution
- HIPAA Compliance & Confidentiality
- Retail merchandising
- Professionalism and courtesy
- Call Center Operations & Account Management
- Strong Written & Verbal Communication
- Problem Solving & Decision-Making
- Team Collaboration & Time Management
- Sales performance
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Positive attitude
- Issue resolution
- Clear communication
- Organizational growth
Certification
- Fingerprint Clearance Card, Phoenix, AZ, 10/01/26, 2020C08093
- CPR & First Aid Certified
References
- Blake Porter, 480-743-7022
- Ban Kassab, 248-939-0829
- Randy Kassab, 248-866-8857
Timeline
Cashier
BevMo
03.2025 - Current
Warehouse Associate
Gopuff Warehouse
04.2023 - 12.2024
Package Handler
FedEx
10.2022 - 04.2023
Pharmacy Technician Externship
Walgreens
05.2021 - 06.2021
Warehouse Associate
Amazon
02.2021 - 07.2022
Early Stage Collections
Santander Consumer USA
08.2019 - 03.2020
Call Center Representative
MVA Solutions
06.2018 - 08.2019
Pharmacy Technician Program -
Brookline College
High School Diploma -
Basha High School