Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
BRYANT MITCHELL

BRYANT MITCHELL

Phoenix,AZ

Summary

Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.

Overview

8
8
years of professional experience

Work History

Program Manager II

Amazon
09.2021 - Current
  • Company Overview: Amazon Flex
  • Led international expansion of last-mile delivery operations, launching in Mexico (17 facilities, 8 markets) and preparing Brazil entry (14 sites, 7 markets).
  • Executed 425+ critical site launches across multiple delivery models, pioneering same-day delivery programs across 246 locations.
  • Scaled delivery operations from 2,500 to 100,000+ eligible products for same-day delivery, reducing average delivery time from 3.6 to 0.5 days while achieving $1.38 per package cost savings.
  • Drove same-day delivery network expansion achieving 52.5% market coverage (26.4% YoY increase), managing 18.5M packages during peak season with 110% YoY growth.
  • Developed comprehensive peak season strategy enabling 40% volume growth while maintaining service levels across multiple business lines.
  • Successfully launched operations in high-density urban market, achieving consistent delivery of 5,000+ daily packages and expanding same-day delivery coverage to previously unserved areas.
  • Developed launch management platform using Smartsheets, supporting 1,200%+ growth in new site launches over three years, eliminating 40 weekly manual hours through automation.
  • Designed and implemented automated payment reconciliation system, processing $280K monthly while eliminating 18 manual hours per week.

Area Manager I/II

Amazon
01.2020 - 09.2021
  • Led a team of 140 to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

Server

Ritz Carlton Hotel
08.2017 - 05.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained in providing Forbes Five-Star service, ensuring exceptional guest experiences through meticulous attention to detail, personalized service, and a commitment to excellence.
  • Welcomed and acknowledge all guests according to company standards; anticipated and addressed guests’ service needs; assisted individuals with disabilities; thanked guests with genuine appreciation.
  • Promoted a fun and relaxing atmosphere for guests by expressing an enthusiastic attitude.

Education

B.S. - Industrial Engineering

The University of Arizona
Tucson, AZ
05.2019

Skills

  • Smartsheets
  • Quality
  • Microsoft Word, Excel, PowerPoint
  • C, HTML, VBA, Matlab
  • SQL
  • Asana
  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning

Accomplishments

    • Flex LATAM Expansion: Standardized launch playbooks to support scalable entry into Mexico and

    Brazil.

    • Toll Reimbursement Rollout: Designed the framework for national toll analysis and reimbursements

    for Amazon Flex.

    • Launch Optimization: Improved launch timelines and reduced cross-org friction year-over-year.

    • Conveyance Improvements: Reduced downtime by 35%, saving $1M+ in annual item throughput.

    • Senior Capstone: Co-developed a natural gas aerator system for Southwest Gas benefiting 2M+

    customers.

Timeline

Program Manager II

Amazon
09.2021 - Current

Area Manager I/II

Amazon
01.2020 - 09.2021

Server

Ritz Carlton Hotel
08.2017 - 05.2019

B.S. - Industrial Engineering

The University of Arizona

Similar Profiles

CREATE PROFILE
BRYANT MITCHELL