Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brynlee Pozzi

Mesa

Summary

Dynamic and dedicated professional with a strong background in customer service at The Cheesecake Factory. Proven ability to multitask effectively while maintaining high service standards. Skilled in phone etiquette and fostering teamwork, I excel in creating memorable dining experiences and training new staff to ensure exceptional service quality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Nanny

Tricia and Chris Zich
04.2015 - Current
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Managed the transportation of children to and from various summer camps, extracurricular activities, and appointments as needed.
  • Played games, worked on puzzles, and read books to young children.
  • Assisted with light housekeeping duties as well as running errands.
  • Developed strong rapport with parents, communicating daily updates on their children's progress and needs.
  • Worked with parents and therapists to follow plans for special needs child.

Hostess

The Cheesecake Factory
01.2024 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server

Canyon Winds Retirement Community
12.2021 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Lead server and trained new employees.
  • Performed prep and end of night duties.

Education

Bachelor of Nursing - Nursing

Northern Arizona University
Flagstaff, AZ
05-2028

High School Diploma -

Red Mountain High School
Mesa, AZ
05-2024

CNA Certificate - Cerfitifed Nursing Assistant

Mesa Community College
Mesa, AZ
08-2023

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Team player

Certification

CNA certificate

BLS certification

CPR certified

Food Handlers card

Fingerprint card

Timeline

Hostess

The Cheesecake Factory
01.2024 - 08.2024

Server

Canyon Winds Retirement Community
12.2021 - 01.2024

Nanny

Tricia and Chris Zich
04.2015 - Current

Bachelor of Nursing - Nursing

Northern Arizona University

High School Diploma -

Red Mountain High School

CNA Certificate - Cerfitifed Nursing Assistant

Mesa Community College

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Brynlee Pozzi