Katherine Rangel
Mayo Clinic
Peoria
9
years of professional experience
Experienced administrative professional with a proven track record in healthcare settings. Demonstrated expertise in efficiently managing patient records, coordinating schedules, and ensuring seamless office operations. Collaborative team player dedicated to achieving results and adept at adapting to evolving needs. Recognized for exceptional communication skills, meticulous attention to detail, and handling confidential information with utmost discretion.
Work History
Medical Administrative Assistant - Ortho/Oncology
3 Years 2 Months- Schedule, coordinate, and follow-up tasks for meetings, events, and professional travel
- Facilitate communication between patients and medical staff
- Support physician, nurses, and liaisons in providing accurate and organized care
- Organizational and multitasking skills by handling phone calls, emails, in person requests, and work chat requests simultaneously
- Responsible for confirming, canceling, and rescheduling appointments
- Produce and distribute correspondence memos, letters, faxes, and forms
- Empathy and compassion to give support to patients
- Understanding of law and ethics pertaining to medical practices
- Supported referral processing, prior authorization tasks, and follow-up communication with patients and insurance
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Desk Operations Specialist - Radiology
1 Year 7 Months- Obtain and verify patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals
- Coordinated complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, prearranging patients, completing pre-examination record information, managing the flow of patient materials
- Performed related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications
- Able to navigate through multiple electronic applications, such as EPIC and devices/medical equipment, including iPad, Text Reminder Notifications, and vital signs machine
Youth Care Worker II
11 Months- Guide and mentor youth through daily routines, teaching self-care, communication, problem-solving, and personal responsibility.
- Actively manage behavioral challenges or high-stress conflicts using trained de-escalation and trauma-informed care strategies.
- Document (verbal/written) and submit significant and routine paperwork such as progress notes, statistics reports, daily activities, upcoming events, special concerns, varied incident reports, etc., as required by the program and submit to appropriate personnel
- Promptly record behavioral observations, daily progress notes, and any incidents into the client's chart
- Maintain standards of confidentiality and professionalism at all times, including verbal and written client/family information
- Observe all ethical principles and standards of profession and assume and carry out clinical and administrative functions consistent with local, state, and federal laws and regulations
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Education
Masters - Clinical Mental Health Counseling
- 3.7 GPA
Bachelors - Psychology
- 3.51 GPA
- Honoree of Cum Laude
Associates
Diploma
Skills
Time Management
Microsoft Office
Microsoft Excel
EPIC software experience
Managing medical records
Office administration
Calendar management
Tech-Savvy
Strong communication
Creative
Phone Etiquette
Empathetic
Accomplishments
- Training and Mentoring: Assisted in training and mentoring new hires, helping them learn job responsibilities and onboarding procedures.
- New Hire Support: Guided new team members in developing the skills and knowledge needed to perform their roles effectively.
Timeline
Medical Administrative Assistant - Ortho/Oncology
Mayo Clinic
08.2023 - CurrentRead More
Desk Operations Specialist - Radiology
Mayo Clinic Hospital Arizona
01.2022 - 08.2023Read More
Youth Care Worker II
A New Leaf
04.2018 - 03.2019Read More
Sunrise Mountain High School
Diploma
Read More
Glendale Community College
Associates
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Grand Canyon University
Masters from Clinical Mental Health Counseling
Read More
Arizona State University
Bachelors from Psychology
Read More