Caden Cumbie
Peoria
Summary
Professional healthcare support specialist with strong focus on patient care and safety. Skilled in efficiently transporting patients, ensuring comfort, and maintaining confidentiality. Known for effective teamwork, adaptability, and achieving positive outcomes in fast-paced environments. Reliable, compassionate, and well-versed in handling medical equipment and adhering to protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Transporter
Banner Hospital
08.2024 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Medical Scheduler
Banner Hospital
03.2024 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
Construction Worker
NPL Construction Company
05.2023 - 07.2024
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Customer Service Representative
CHAR
12.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in training new hires, sharing best practices for optimal performance.
- Addressed special dietary requests, ensuring guest satisfaction and adherence to individual needs.
- Reduced wait times by quickly clearing tables after guests departed, preparing them for incoming patrons.
Education
Associate of Science - Clinical Child Psychology
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2027
Skills
- Patient communication
- Appointment coordination
- Construction
- Customer relations
- Patient safety
- Customer service
Certification
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- First Aid Certification - American Red Cross or St. John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association.
- Food Handler Certification - ServSafe or National Restaurant Association.
Timeline
Patient Transporter
Banner Hospital
08.2024 - Current
Medical Scheduler
Banner Hospital
03.2024 - 08.2024
Construction Worker
NPL Construction Company
05.2023 - 07.2024
Customer Service Representative
CHAR
12.2021 - 07.2023
Associate of Science - Clinical Child Psychology
Maricopa Community Colleges, Glendale Community College
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