Cailin Page
Glendale
Summary
Determined, organized, self-starter, highly motivated, and eager to pursue a career opportunity within the firm that strives to create valuable, trust-based customer relationships. I thrive on a sense of completion, productivity and works well with teamwork and leadership.
Professional with deep expertise in delivering exceptional customer service and personalized experiences. Adept at anticipating and addressing client needs with strong focus on discretion and confidentiality. Proven ability to lead and collaborate within team, ensuring seamless operations and consistently high standards. Skilled in problem-solving, communication, and adaptability to dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Concierge (EC)
PricewaterhouseCoopers, LLC
01.2016 - Current
- A virtual concierge, providing administrative services as well as personal requests to several Executives across the United States. Tasks include, but not limited to tracking political contributions, working with Legal Firm and Lobbying firms for political meetings, working closely with the engagement teams and clients, calendaring, creating/formatting documents, virtual trainings, event planning/catering, generating reports, travel, time & expense, etc.
- Administrative Support Concierge (ASC) – (2016-2020) A virtual Administrative Assistant, providing administrative services as well as personal requests to several Executives across the United States. Tasks include, but not limited to working closely with the engagement teams and clients, calendaring, creating/formatting documents, virtual trainings, event planning/catering, generating reports, travel, time & expense, etc.
- Wellbeing Champion, updating teams on current Wellbeing initiatives within the firm and sharing wellbeing tips weekly.
- GBB – Worked with new hires in training sessions and worked one on one to assist in training, understanding the programs, processes, and procedures. Coached one on one to ensure a healthy start to the new role and help ensure success within the role.
Administrative Assistant
Vortex Doors
07.2012 - 11.2015
- Processed new employee’s paperwork, conducted new employee orientation, processed payroll, scheduled service jobs, coordinated orders with the service technicians, organized office operations and procedures, created proposals, converted proposals to jobs.
- PO Receiving— Process order entry and accounts payable coding.
- Collections and Billing—Processed daily invoicing, payment posting and mailed invoices. Filed for Pre-liens, liens, submit accounts to collections if needed and filed for small claims.
- Marketing—Created marketing packets and mailed weekly to ideal customers, also called larger companies to set up sales meetings for the managers.
Production and Safety Director
Shea Homes Active Adult
07.2005 - 07.2012
- Manage the construction of homes while building trust-based relationships with the homeowners, scheduling of trades, and be responsible for payment of trades via PO’s. Managed documenting safety, reporting injuries, filing safety documents, and running monthly safety meetings.
- Production: Manage the construction of homes, scheduled trades, and was responsible for payment of trades via PO’s. Maintaining communication and providing home status updates to homeowners. Resolve items of concern for homeowners and trades.
- Customer Service: Orientate the community member to their new home; warranty information; creating and performing trainings; schedule trades for warranty work and follow up with homeowners. Build valuable relationships built on trust and follow through with the homeowners.
Education
Bachelor of Arts - General English, Geography (Human Geography)
California State University
Chico, CA01.2005
Skills
- Skilled in spreadsheet management, Google Slides/PowerPoint, Google Docs/Word
- Skilled in team communication tools and virtual meeting facilitation and online training facilitation
- Logistical coordination and coordinating/managing events; prioritization and scheduling
- Schedule management, with detail-oriented organization
- Data reporting
- Material Receiving
- Invoice management
- Interpersonal team dynamics
- Emotional intelligence
- Exceptional communication
- Customer service expertise
- Adaptable to change
Certification
- The 7 Habits of Highly Effective People
- Digital Acumen knowledge badge - PwC Network Badge
- Human-Centered Design (HCD) knowledge badge - PwC Network Badge
- Sustainability Climate Impact knowledge badge - PwC Network Badge
- Inclusive Mindset knowledge badge – PwC Network Badge
Timeline
Executive Concierge (EC)
PricewaterhouseCoopers, LLC
01.2016 - Current
Administrative Assistant
Vortex Doors
07.2012 - 11.2015
Production and Safety Director
Shea Homes Active Adult
07.2005 - 07.2012
Bachelor of Arts - General English, Geography (Human Geography)
California State University
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