Caitlin Cooper

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews with clients, providing insights on performance trends and identifying opportunities for improvement.
• Recruited and Hired quality caregivers for multiple agencies.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Checked identification for proof-of-age for alcohol and tobacco sales.

Trained new hires on specific protocols and standards

Lead a team of cleaners through each residential job day to day

Took on multiple extra accounts after normal work hours including federal buildings

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Maintained cash drawer of $300 or more per shift.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Completed inventory counts and ordered merchandise.
• Performed cash, card and check transactions to complete customer purchases.

• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Emptied trashcans and transported waste to collection areas.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Kept building entryway glass clean and polished for professional presentation.
• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.