Caitlin Coker
Peoria
Summary
Detail-oriented, invested to enhance and grow abilities within the transportation network. With a 5 year background of leadership skills, I strive to improve the performance and training structure of associates within their designated roles while collaborating with peers to simplify resources within the space.
Overview
9
9
years of professional experience
Work History
Process Lead
Amazon.com
09.2024 - Current
- Evaluated associate performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
- Managed operational tasks for the Click to Call space including bi-hourly data reports, monitoring the volume of calls in queue to ensure SLAs are met, and assisting associates when they are experiencing issues technically or policy related.
- Deep dove reasoning of team's discrepancy with call quality through 1:1 meetings and collaborated on strategies to improve quality and efficiency.
Transportation Specialist
Amazon.com
03.2022 - 09.2024
- Applied critical thinking and deep dive skills to effectively resolve high-volume, real-time disruptions occurring over the road
- Developed training materials specifically designed for onboarding new hires and cross-training associates from other departments
- Conducted training sessions for several classes to prepare agents for high-volume events within the year
- Offered supplementary trainings aimed at improving associate performance metrics within the department
- Developed ownership skills by managing several projects aimed at enhancing standard procedures and achieving success for various stakeholders.
Solar Data Analyst
Momentum Solar
09.2021 - 03.2022
- Created 3D models of clients' homes using an architectural program to determine and estimate cost of solar panels installed
- Gained sense of urgency and became detail-oriented with the project at hand when building models.
Manager
McDonalds Corporation
02.2016 - 09.2021
- Handled several tasks throughout each shift to maintain customer satisfaction & quality of service
- Managed an entire floor of crew members, rotating tasks among associates throughout the shift to maintain productivity and focus
- Ensured compliance to food safety protocols to consistently deliver high-quality products to customers with every transaction
- Performed audits of sales and inventory to ensure accurate tracking of finances and supplies.
Education
Bachelor's - Physics & Astronomy
Northern Arizona University
04.2021
Skills
- Experience with Python, MATLAB, Latex, Jupyter Notebook, and Iraf programming software
- Computer and Microsoft Office Skills
- Customer Service
- Critical Thinking
- Multitasking and Prioritizing
- Team Collaboration
- Attention to Detail
- Interpersonal Skills
Contact
Peoria, AZ 85345
Education
Flagstaff, AZ
Timeline
Process Lead
Amazon.com
09.2024 - Current
Transportation Specialist
Amazon.com
03.2022 - 09.2024
Solar Data Analyst
Momentum Solar
09.2021 - 03.2022
Manager
McDonalds Corporation
02.2016 - 09.2021
Bachelor's - Physics & Astronomy
Northern Arizona University
Similar Profiles
Jeanine TaylorJeanine Taylor
MANAGER II, L5/AZA7 at AMAZON.COMMANAGER II, L5/AZA7 at AMAZON.COM
Donald McCabeDonald McCabe
Project Manager Central RME at Amazon.comProject Manager Central RME at Amazon.com
Man KarkiMan Karki
Packing Handler at Amazon.comPacking Handler at Amazon.com
Donna R. GilmoreDonna R. Gilmore
Fulfillment Associate at Amazon.comFulfillment Associate at Amazon.com
Jenna ThomasJenna Thomas
Nuclear Machinist Mate at U.S. Navy Active DutyNuclear Machinist Mate at U.S. Navy Active Duty