Caitlin Kirk
Phoenix
Summary
Adaptable professional with proven ability to learn quickly and adjust to new environments. Demonstrates strong work ethic and exceptional interpersonal skills. Capable of mastering new skills independently and effectively applying knowledge in various contexts. Committed to continuous learning, and effectively managing change. Empathetic personality fosters trust and respect in professional relationships.
Overview
19
19
years of professional experience
Work History
Caregiver
Care.com Inc
Fort Lauderdale
01.2019 - 09.2023
- Provided comprehensive care through meal preparation, housekeeping, hygiene assistance, and medication management.
- Researched and implemented activities to improve physical and mental well-being.
- Fostered a safe environment promoting dignity and mutual respect.
- Facilitated open communication with clients and families using empathetic interactions.
Office Manager
Roxy Barber Acupuncture and Aesthetics
Fort Lauderdale
01.2012 - 01.2019
- Established filing system for records, insurance, and essential documents.
- Managed inventory effectively and placed timely orders.
- Supervised staff, created schedules, and delegated tasks to enhance team performance.
- Advised clients on product features and benefits while successfully upselling services.
Outbound Sales Call Center Agent
Florida Air Conditioning and Heating
Fort Lauderdale
01.2013 - 02.2015
- Developed targeted strategies for client acquisition through cold call outreach.
- Resolved customer inquiries and addressed complaints in a timely manner.
- Received recognition from management for exceptional customer service.
Head Hostess, Server Manager
Busters on the Lake
Scottsdale
02.2005 - 11.2011
- Resolved customer service and food-related issues to enhance guest satisfaction.
- Administered financial transactions including payments, refunds, discounts, and employee cash outs.
- Trained new staff on procedures, POS system, and policies.
- Executed administrative tasks such as managing phone calls, checks, and shift scheduling.
Education
Associate of Applied Science - Social Work
ASU
Tempe12-2010
Skills
- Adaptability in fast-paced environments
- Humility
- Skill-based delegation
- Empathy
- Informed decision-making
Accomplishments
Typing 50 wpm with 95% accuracy
Developed and organized a filing system, in office and online for all patients.
Increased the restaurants customer visits and yearly revenue increased 25%. By creating an online presence and offering loyalty rewards and discounts.
Timeline
Caregiver
Care.com Inc
01.2019 - 09.2023
Outbound Sales Call Center Agent
Florida Air Conditioning and Heating
01.2013 - 02.2015
Office Manager
Roxy Barber Acupuncture and Aesthetics
01.2012 - 01.2019
Head Hostess, Server Manager
Busters on the Lake
02.2005 - 11.2011
Associate of Applied Science - Social Work
ASU
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