Caitlin Murphy
Tempe
Summary
6+ years of customer service experience across different ranges of jobs and locations across the country, I have acquired a variety of conflict resolution skills and the ability to adapt at any time. As a hardworking professional, I am seeking to join a growing organization where I can effectively manage all medical administration functions and help patients achieve optimal health at a growing, repeatable organization. My goal is to find a job that will allow me to grow professionally and personally while learning new skills and working with likeminded colleagues.
Overview
4
4
years of professional experience
Work History
Server
Loco Patron Tempe
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Director of Digital Marketing
Laura Greene Interiors LLC
08.2022 - 05.2023
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased brand awareness through creation and management of social media channels, boosting social media engagement.
Fine Wine Server
Vintage Vine 100
08.2022 - 05.2023
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained accuracy and efficiency when processing sales transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Receptionist/Leasing Agent
Landmark Properties Inc.
01.2022 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Fine Dining Hostess
Wild Ginger Restaurant
07.2019 - 07.2021
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Arts - Communications
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ05.2024
Associate of Arts - Communications
Pellissippi State Community College
Knoxville, TN05.2022
High School Diploma -
Centennial High School
Franklin, TN05.2020
Skills
- PC Proficiency
- Telephone Skills
- Time Management
- Verbal and Written Communication
- Mail Handling
- Business Operations Understanding
- Customer and Client Relations
- Organization Skills
- Appointment Booking
- Appointment Confirmation
Timeline
Server
Loco Patron Tempe
05.2023 - Current
Assistant Director of Digital Marketing
Laura Greene Interiors LLC
08.2022 - 05.2023
Fine Wine Server
Vintage Vine 100
08.2022 - 05.2023
Receptionist/Leasing Agent
Landmark Properties Inc.
01.2022 - 05.2022
Fine Dining Hostess
Wild Ginger Restaurant
07.2019 - 07.2021
Associate of Arts - Communications
Maricopa Community Colleges - Rio Salado Community College
Associate of Arts - Communications
Pellissippi State Community College
High School Diploma -
Centennial High School
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