Caitlyn Nicholson
Phoenix
Summary
Dedicated and dynamic, with a proven track record at Blue Jay Physical Therapy, I excel in patient care and team collaboration. Expert in maintaining sanitation standards and enhancing customer satisfaction, I've significantly contributed to positive outcomes and efficient clinic operations. My ability to quickly learn and adapt, combined with a hardworking ethos, drives continuous improvement and success.
Overview
4
4
years of professional experience
Work History
Physical Therapy Aide
Spencer Beeman
04.2024 - 01.2025
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
- Fostered a supportive atmosphere within the clinic through active participation in team-building activities and events aimed at professional growth.
- Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
- Enforced safety procedures with all patients.
- Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Ensured continuity of care by effectively transitioning patients between different phases of their rehabilitation journey.
Busser
Stone Creek Bistro
05.2024 - 11.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
Server
Sabatinos Pizza Pasta and Wings
12.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Barista
Sky Park at Santas Village
04.2021 - 11.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Rim of The World High School
Lake Arrowhead, CA06.2023
Skills
- Customer communications
- Sanitation
- Patient care
- Positive
- Hard working
- Fast learner
- Team work
Timeline
Busser
Stone Creek Bistro
05.2024 - 11.2024
Physical Therapy Aide
Spencer Beeman
04.2024 - 01.2025
Server
Sabatinos Pizza Pasta and Wings
12.2022 - 05.2023
Barista
Sky Park at Santas Village
04.2021 - 11.2021
High School Diploma -
Rim of The World High School
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