Caitlynn Smith
Lake Havasu City
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-driven with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Housekeeper
Havasu Regional Medical Center
Lake Havasu City
04.2022 - 07.2022
- Cleaned and sanitized guest rooms to maintain a welcoming environment.
- Replenished supplies and toiletries in bathrooms and common areas regularly.
- Operated cleaning equipment safely to ensure efficient service delivery.
- Followed safety procedures to uphold workplace health standards consistently.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Waxed and polished wood furnishings to restore faded appearance.
Housekeeper
Hampton By Hilton
Lake Havasu City
02.2022 - 04.2022
- Cleaned and sanitized guest rooms to maintain a welcoming environment.
- Replenished supplies and toiletries in bathrooms and common areas regularly.
Veterinary Assistant/Receptionist
Cascade Veterinary Clinic
Wenatchee
07.2019 - 12.2019
- Hired on as the only Room attendant entry level but was quickly moved up to receptionist without any training requirements due to high attention to detail quality and high self motivation No training was needed.
- Scheduled appropriately over the phone, greeted all clients that enter the Center, and ensured the clients are comfortable in a clean reception area.
- Helping remove animals from cages carry them to or from the exam room, Weigh the pet when they arrive for a check-up, Monitor animals who are recuperating from a minor procedure.
- Order office and/or pet supplies
- Send out bills, appointment reminders and other notifications to patients
- Perform all designated call back and reminder calls per doctor's request. Inputting pets medication information and refill information.
- Was able to remain calm with clients that may become upset or angered, and be empathetic towards situations that will be difficult for pet owners. Gaining the ability to work successfully in stressful situations with confidence and compassion.
Waitress
Peking Restaurant
East Wenatchee
01.2017 - 05.2019
- 4 years experience in waitressing and hosting. 1 year in shift management including shift scheduling, last minute shift covers.
- Greeting the guest, Arrange table settings and provided customers with menus, Offered menu recommendations upon request, Inform customers of daily specials.
- Memorized orders accurately , take drink orders, Prepare drinks and demonstrated responsible alcohol service
- Communicated effectively to the kitchen
- Served customers in an accommodating manner, Checking back on customer satisfaction and provided excellent customer services, ensured all customer needs were met. Cleaning tables,Insured a clean food service area
- Coordinating payments,Process customer bills, Collecting the billStock service areas with necessary supplies
- Working as a severer allowed me to interact with people, think on my feet and each day I can learn one new way to deliver better service. I love seeing customers smile and enjoy themselves. I gained out of work lifelong friends and I had a long list of frequent regulars.
Receptionist
Lovely Nails
Wenatchee
08.2017 - 12.2018
- Greet clients as they enter the salon. Schedule appointments/ walk in and manage the salon's calendar.
- Answer phone calls and respond to client inquiries. Maintain the cleanliness and organization of the salon.
- Performing financial transactions, including cash and credit cards. Informing clients about new services and discounts. Appropriately cross-selling services and products. Checking the guest into the computer system
Floor Associate
Ross Clothing Store
East Wenatchee
08.2016 - 07.2017
- Developed a leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy-to-shop environment
- Managed the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity
- Analyzed Store reports evaluating controllable expenses and overall Store performance
- Ensured proper scheduling of Associates to meet business objectives,Accepted special assignments as directed by Leadership
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed
- Through selection, training, and motivation, strived to reduce Store turnover and ensured all required training courses were prioritized and completed in a timely manner
- Managed Associate Relations issues, consulting with the District Manager as needed
- Treated all Customers, Associates, and other leaders with respect by demonstrating courtesy, friendliness, and professionalism at all times and provided efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc
- Maintained a high standard of housekeeping in Store to ensure a clean, neat, easy-to-shop environment
- Merchandise Processing and In-Store Marketing, Ensured in recovery, sizing and markdowns
- Communicated effectively and Ensured accountability, efficiency and dependability.
Waitress
Garden Terrace
Wenatchee
01.2015 - 04.2016
- I was one of 3 servers at an independent living home. I served up to 60 people as well as help prepare the dinner, food delivery, dining room setup/ clean up also handling a specific diet/ food allergy chart.
- Working there I learned how to handle all type of situation as in dealing with residents with the most respect for even the smallest amount complaint. Connecting with residents with only a couple minute conversation each day gave me great customer service skills.
Store Manager
cloud slingers vape shop
Lake Havasu City
06/1/25 - 02.1-26
- Managed daily operations and staff scheduling for the vape shop.
- Trained new employees on product knowledge and customer service.
- Oversaw inventory management and restocked products as needed.
- Handled customer inquiries and resolved issues effectively.
- Collaborated with suppliers to order new merchandise and manage deliveries.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Front Counter Staff Member
lins little china
Lake Havasu City
07.1-22 - 06.1-25
- Assisted customers with menu selections and special requests.
- Processed orders accurately using point-of-sale system.
- Maintained cleanliness of front counter and dining area.
- Coordinated with kitchen staff for timely order fulfillment.
- Addressed customer inquiries and resolved complaints effectively.
- Trained new staff on front counter procedures and customer service skills.
- Organized merchandise displays to maximize sales potential.
- Performed daily opening and closing procedures for the store.
- Resolved customer issues promptly while maintaining a positive attitude.
- Managed multiple tasks simultaneously while delivering prompt service.
- Operated computer systems for entering customer orders accurately into the POS system.
- Restocked inventory as needed while ensuring that product was rotated properly to ensure freshness.
- Trained new employees on proper use of equipment and job duties.
- Adhered to safety regulations when handling sharp objects such as knives during food preparation tasks.
- Completed end-of-day reports according to company standards for accurate record keeping purposes.
- Performed opening and closing duties such as setting up registers with necessary supplies and balancing the daily transactions.
- Assisted in the preparation of food orders and ensured accuracy of orders prior to delivery.
- Demonstrated excellent communication skills when interacting with customers and other staff members.
- Greeted customers, answered inquiries and provided information on products and services.
- Identified potential security risks by monitoring suspicious behavior of individuals within the store premises.
- Provided assistance to customers with selecting appropriate items for their needs.
- Complied with established policies, procedures, and safety standards set forth by the organization.
- Processed payments using cash register and credit card machines.
- Maintained a clean work area at all times, including counters, shelves, floors and bathrooms.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions, and orders.
- Delivered top quality customer service while managing multiple tasks.
- Processed order transactions and handled debit and cash operations.
- Offered information regarding sale promotions and new products.
- Delivered updated and accurate information in response to guest inquiries.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
Education
High school diploma or GED -
West side High School
Wenatchee, WASkills
- Training
- Server
- Customer Service
- Fast learner
- Organizational Skills
- Powerpoint
- Animal Care
- Pet Care
- Animal Restraint
- Kennel Experience
- Animal Handling
- Front Desk
- Food Preparation
- Computer Skills
- Retail Sales
- Veterinary Assistant
- Serving
- Restaurant experience
- Cash handling
- Cash register
- Shift management
- Hotel experience
- Leadership
- Animal restraint
- Training & development
- Communication skills
- Web accessibility
- Time management
- Research
- Typing
- Math
- Customer support
- Call center
- Google Docs
- Phone etiquette
- Writing skills
- Problem management
- Hospitality
- IOS
- Kitchen experience
- Outbound calling
- Microsoft Word
- Microsoft Office
- Sales
- Menu planning
Certification
Food handler certification
Willing To Relocate
Mohave County, AZ
Personal Information
Authorized To Work: US
Timeline
Housekeeper
Havasu Regional Medical Center
04.2022 - 07.2022
Housekeeper
Hampton By Hilton
02.2022 - 04.2022
Veterinary Assistant/Receptionist
Cascade Veterinary Clinic
07.2019 - 12.2019
Receptionist
Lovely Nails
08.2017 - 12.2018
Waitress
Peking Restaurant
01.2017 - 05.2019
Floor Associate
Ross Clothing Store
08.2016 - 07.2017
Waitress
Garden Terrace
01.2015 - 04.2016
Store Manager
cloud slingers vape shop
06/1/25 - 02.1-26
Front Counter Staff Member
lins little china
07.1-22 - 06.1-25
High school diploma or GED -
West side High School