Calandra Staszewski

· Conduct virtual inspections and evaluate property damage for residential claims.

· Analyze policy coverage to determine claim eligibility and validity.

· Leverage company tools and resources to investigate and resolve claims efficiently.

· Negotiate equitable claim settlements while balancing customer and business needs.

· Build positive relationships with insureds, agents, and third parties through exceptional customer service.

· Serve as a team leader and mentor, fostering peer development and knowledge sharing.

· Customer Service experience through phone, email, and social media

· Collaborated with PR for PayPal to manage communication strategies for high-profile customers and situations

· Facilitated in-person and virtual training classes, enhancing team knowledge and skills from 2016 – present

· Held leadership roles focused on team development, effective time management, and adaptability

· Selected for international travel to support new locations (India and Philippines)

· Content creation through Microsoft PowerPoint and internal resources