Caleb VanSteenwyk
Cave Creek
Summary
Highly motivated and intelligent individual with extensive experience in problem solving, leadership, analysis, data management/reporting, and communication with internal and external partners. Leader that casts vision and empowers their team to accomplish common goals by providing purpose, direction, and motivation. Dedicated team builder who champions a culture of cohesive and professionalism while maintaining optimism and positive morale with all who are adjacent. Task-oriented and decisive critical thinker who builds high level and granular reporting and business intelligence. Maintains integrity while providing dependable support for colleagues and subordinates.
Overview
12
12
years of professional experience
Work History
Director of Operations
Experian Partner Solutions
2021.06 - Current
- Building and Launching Employee Benefits Sales Channel Operationally
- Manage and create custom reporting for company-wide clients (including multiple Fortune 100 companies) including SQL, Business Objects, Jira, and Tableau
- Leader of Breach Fulfillment operations, managing print and email vendors for notifications of over 25 million Breach notifications
- Executed Offshoring strategy to hire and build new teams outside of the US to execute high level operational support roles.
Director of Operations
CyberScout
2018.10 - 2021.05
- Building CRM reporting and data capturing to drive business intelligence
- Creating financial and relational reporting for senior leadership
- Building and maintaining organization wide pipeline and forecasting reporting and dashboards to provide leadership with key business intelligence
- Implementing new employers, brokers, and clients including contracting, SFTP setup, and aiding clients in billing and overall onboarding
- Fielding Client questions regarding billing/remittance, reconciliation of data, and commission/financial reporting.
Sr. Manager of Operations and Account Executives
Symantec/LifeLock
2017.05 - 2018.10
- Creating and executing group reenrollment strategy to increase revenue from existing book of business
- Creating financial models for key executives to determine viability of proposed sales scenarios
- Overseeing new product launch, and broker communication of new product
- Managing relationships with Third Party Administrators to execute seamless enrollments and administration.
Manager Sales Support
Symantec/LifeLock
2017.01 - 2017.05
- Rebuilding CRM to capture and report upon key financial metrics as well as client enrollment conditions
- Creating reporting to assess health of Sales Organization
- Leading team of 7 Sales Support agents to be heavily engaged in the sales cycle, as well as support of front line sales staff in daily activity.
Sr. Business Development Specialist
Symantec/LifeLock
2016.02 - 2017.01
- Responsible for sales and training of other staff, while creating, customizing, and leveraging CRM capabilities and reporting
- Conducting sales to new clients under 150 employees including implementation and enrollment.
Business Development Specialist
Symantec/LifeLock
2015.02 - 2016.02
- Conducting sales and sales support for Employee Benefits team
- Exceeded regional sales quota by 64%.
Partner Account Specialist
Symantec/LifeLock
2014.07 - 2015.02
- Driving and creating operational process in the Employee Benefits Sales Division
- Creating specific web based tools for cross departmental support of Benefits team during open enrollment period
- Launching largest client to date complete with custom service agent messaging and coaching.
Quality Management Analyst
Symantec/LifeLock
2012.04 - 2014.07
- Monitoring and coaching interactions between agents and customers
- Creating scorecards and other metrics for gauging agent success.
Member Services Agent
Symantec/LifeLock
2011.04 - 2012.04
- Direct end user interaction providing all around customer service
- Received 2 “Agent of the Quarter” awards.
Education
Bachelors of Arts - Biblical Studies with emphasis, Counseling and Behavioral Health
Arizona Christian University
2010
Skills
- Resiliant Organization Builder: Has ability and history of undergoing high levels of organizational stress to overcome hurdles as well as assemble teams and systems to create or overhaul entire organizations to properly align process and efficiency.
- Operationally Efficient: Proven track record of leveraging existing systems to create process flow and organizational efficiency to accomplish repeatable and complex tasks across multiple teams. Well-versed in training additional teams to match new processes and achieve channel-wide success.
- Business Intelligence Builder: Superior critical thinker with vast experience building CRM functionality and coinciding data analytics in a way that is digestible for senior leadership. Understands how the lowest level of data gathering must be built to paint the large picture of a business’s health.
- Communication/Leadership: An effective communicator with well-developed interpersonal, oral, and written communications skills. Experienced in presenting to groups as large as 28,000 as well as one-on-one communication. Possesses leadership qualities that empower others and is a key former of company culture through leadership and peer-to-peer relationships.
Timeline
Director of Operations
Experian Partner Solutions
2021.06 - Current
Director of Operations
CyberScout
2018.10 - 2021.05
Sr. Manager of Operations and Account Executives
Symantec/LifeLock
2017.05 - 2018.10
Manager Sales Support
Symantec/LifeLock
2017.01 - 2017.05
Sr. Business Development Specialist
Symantec/LifeLock
2016.02 - 2017.01
Business Development Specialist
Symantec/LifeLock
2015.02 - 2016.02
Partner Account Specialist
Symantec/LifeLock
2014.07 - 2015.02
Quality Management Analyst
Symantec/LifeLock
2012.04 - 2014.07
Member Services Agent
Symantec/LifeLock
2011.04 - 2012.04
Bachelors of Arts - Biblical Studies with emphasis, Counseling and Behavioral Health
Arizona Christian University
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